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Strategy Guide: Customer Experience for the Millennial Generation
Future-proof your business and gain a competitive edge. Learn how to attract and retain the Millennial generation. Four Steps Leading to iCFD
 Learn how an integrated self-service strategy can help you find the optimal balance of utilizing automation and agents. Seven Reasons Why SIP will Improve your Customer Care Strategy
 Providing high quality customer care over multiple channels is essential. Learn how SIP can increase your revenue potential. Dynamic Contact Center
 Learn how to manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. 		June 22
Independent research firm names Genesys as a Leader in premise-based IVR voice portals report June 12
Alcatel-Lucent and Genesys’ IP-based contact center solutions the clear choice for shortlist category in Datamonitor’s IP Contact Center Decision Matrix June 10
Cross Channel Conversations initiative gains momentum as European customer service providers move to improve the customer experience across a wide range of devices June 9
Genesys introduces suite of software to manage customer service performance throughout the enterprise – from the executive suite to broadband mobile devices June 8
Genesys and IBM enable customer service organizations to tightly integrate contact centers and knowledge workers in the enterprise 		Transform the Customer Experience at G-Force
Discover real-world solutions for your business at G-Force 2009. Engage with Genesys experts, customers, partners, executives, and industry experts as you learn best practices for creating an orchestrated customer experience across channels and media.
G-Force APAC
August 11 – 13, 2009
Crown Casino, MelbourneRegister Now Improve Business Visibility & Customer Service Decisions
CRM Media WebCast - June 24
Research uncovers performance management capabilities of top-performing companies.
Register today. CustomerThink Webcast - June 30
Selling the "New Consumer" with Smart Conversations, Not Blind Automation

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