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iCFD™ Audio Presentation
 Learn how to create an intelligent, personalized customer experience to increase customer satisfaction and loyalty. Dynamic Contact Center
 Learn how to manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. Optimization Survey Results
 Find out how Contact Centers across the globe are optimizing efficiency, revenue and customer satisfaction. Increase Your Net Promoter Score
 Learn how companies are using contact center technology to provide better customer service and increase their company's Net Promoter Score (NPS). 		May 27
Europe boasts six of world's top eight Global Innovators in Customer Service as Genesys announces winners in 3rd Annual Customer Innovation Awards May 20
Genesys Telecommunications Laboratories Names 2007 EMEA Partner of the Year Award Winners May 20
Global Research reveals major gaps between C-Level executives and customer service professionals April 30
Proactive Business Management Seen As Key Driver in Improving Customer Service April 30
Genesys Passes Key Milestone with 100th Major Enterprise Customer Moving to SIP 		Customer Experience Workshops
Regional Workshops that provide insight and strategies on how to improve the customer experience.
    Philadelphia - July 10
    Denver - July 23 iCFD Webinar Series : Why are you Putting Your Customers on Hold? Call Them Back!
July 9th: Webinar focused on ways to raise customer satisfaction levels and reduce agent stress with an effective callback program. The webinar will present real case studies from across Europe. The intelligent Customer Front Door™ Webinar Replay
A transformative solution that delivers measurable improvements to the customer experience – learn from a leading European airline and telecommunications company.

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