Banks face a tough equation: retaining customers with great service while reducing operational costs. Genesys can help with advanced contact center and work stream management technologies for proactive, personalized virtual call center experience and streamlined customer service delivery. Genesys supports customer service agents and branch employees with a unified customer interaction record and virtualized call center capabilities for fast problem resolution. Use Genesys work stream contact center solutions to optimize complex financial tasks, such as loan processing.
- Supports cross-channel conversations for today's technically adept customers
- Enables customer segmentation and service differentiation for your most valuable customers and cross-sell/up-sell opportunities
- Improves resolution times by connecting customers to the right call center agent, regardless of location
- Gives agents the tools and information they need to deliver great service
- Streamlines complex banking call center and work flow tasks like loan processing by providing visibility into tasks, priorities and service levels