Genesys Certified Professional Program

Genesys University and Thomson Prometric

Genesys University is partnered with Thomson Prometric, the worldwide provider of technology-based testing services, to make Genesys certification exams available at over 3,000 Prometric testing sites worldwide. Genesys University forged this alliance in an effort to provide better service to our partners and customers. Now our partners and customers can enjoy the flexibility and convenience of taking a certification exam near their home or  office. Students who wish to take an exam after completing the associated certification preparatory track may be eligible to receive an exam discount voucher.

Genesys Certification Frequently Asked Questions
Get your questions answered or contact your local Genesys University training center for further details.

The Genesys Certified Professional program currently offers the following Genesys 7 certification exams:

• Genesys Certified Professional v7 - System Consultant, Inbound Voice (GCP7-CIV)
• Genesys Certified Professional v7 - Developer, Inbound Voice Routing (GCP7-DIV)
• Genesys Certified Professional v7 - System Consultant, Genesys Voice Platform (GCP7-CVP) *

*This certification applies to GVP version 7.5 and is also effective for candidates using software version 7.6. If you have a background in a previous GVP version, we recommend attending the preparatory training before taking this exam.

Please click on the links to learn more about these designations and their Certification Preparatory Tracks. Genesys University's certification preparatory tracks are a series of courses that train students for success in the contact center and for the Genesys Certified Professional exams. The certification exam will test the student on both the course work and hands-on experience.