Next Steps
New in Genesys 7:
7AU What's New in Genesys 7.2 Framework and Routing
2 days
7WU What's New in Genesys Workforce Manager 7
2 days
Genesys Overview Courses:
EWO 7 E-mail and Web Media Overview 7
3 days
FRO 7 Framework Overview 7
1 day
GEO 7Genesys Outbound, WFM, and GVP Overview 7
2 day
GVO 7Genesys Voice Platform Overview 7
1 day
OCO7-VOutbound Contact Overview 7 - online
4 hours
RRO 7Framework, Universal Routing and Solution Reporting Overview 7
2 days
WFO7-VWorkforce Manager Overview 7 - online
4 hours
Genesys Installation, Configuration and Operations Courses:
CEPClientCare Enterprise Operations
5 days
CFI7-V GVP Call Flow Architecture 7 - online
4 hours
DIT7-V Dialogic Installation and Troubleshooting 7 - online
4 hours
ETI 1Genesys Enterprise Telephony Software (GETS) Installation and Configuration 1
5 days
EWI 7 E-mail and Web Media Installation and Configuration 7
2 days
FRI 7 Framework Installation and Configuration 7
4 days
FRT 7Framework and Routing Troubleshooting Workshop 7
3 days
GAI 7Architecture Workshop 7
2 days
GVI 7Genesys Voice Platform Installation and Configuration 7
4 days
GVT 7Genesys Voice Platform Troubleshooting Workshop 7
2 days
IAI 7IP Architecture Workshop 7
2 days
IMI 7Info Mart Installation and Configuration 7
3 days
OCI 7Outbound Contact Installation and Configuration 7
2 days
OCT 7Outbound Troubleshooting Workshop 7
3 days
RRI 7Routing and Reporting Installation and Configuration 7
5 days
SAI 7Genesys Integrations for SAP Installation and Configuration Workshop 7
2 days
SOP 7Operating Customer Interaction Management Platform: Inbound Voice, Routing and Reporting 7
5 days
SSI 7Genesys SIP Server Installation and Configuration 7
3 days
VGI 7VoiceGenie Installation and Administration 7
3 days
WFT Workforce Manager Troubleshooting Workshop 7
2.5 - 4 days
WFP 7Configuring, Forecasting, and Scheduling with Workforce Manager 7
5 days
WSI7-V Web Servers, Caching and Load Balancing 7 - online
4 hours
Genesys Technical Development Courses:
ARD 7 Building Advanced Routing Strategies 7
5 days
BRD 7Building Basic Routing Strategies 7
4 days
CRDClientCare Routing Strategies
5 days
CAD 7GCIP Assisted Service for Developers and Administrators 7
2 days
CSD 7GCIP Self Service for Developers and Administrators 7
2 days
GSD 7Genesys Studio Application Development 7
4 days
IGD 7 Integrating Genesys and Siebel
5 days
IMD 7 Info Mart Report Development 7
2 days
RAD 7Advanced Reporting Design 7
4 days
PID 7Platform and Interaction SDK Workshop for Developers 7
5 days
RBD 7Basic Reporting Design 7
4 days
VPDVoiceXML Programming
3 days

Genesys Supervisor Courses:
ARS 7CC Analyzer Reporting for Supervisors 7
2 days
CCS 7Configuring and Monitoring a Contact Center with CCPulse+
2 days
CMS 7Outbound Campaign Management 7
2 days
CCS7-V Configuring and Monitoring a Contact Center with CCPulse+ - online
12 hours
ORS 7Operational Reporting for Supervisors 7
3 days
WCS 7Using Workforce Manager Web for Supervisors 7
Computer Based Training
Agent Training:
WFA 7Using Workforce Manager Web for Agents 7
Computer Based Training
Genesys Management Courses:
PGM 7Putting Genesys to Work 7
2 days

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