Many things have been written about how technology can make the life of a contact center agent more efficient but often the human side of life is forgotten about.
In many cases performance is driven by softer factors, and recognition is certainly right up there.
In a lot of situations it is perfectly normal to reward someone with a tip for that wonderful service they just provided you with. You can tip waiters, the person that carries your luggage at the hotel or the customer service agent you just talked to on the phone....wait, you can't tip a customer service agent…
But what if this agent just gave you great service? Informed you about something you did not know and did not ask for, but was very useful to you?
Wouldn’t it be great if you could give this person a tip? Or if you could have the choice to ‘award’ a free meal or a premium parking spot at the companies’ facilities? Or by entering a number ... read more >