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Add voice to Salesforce Service Cloud for a complete, cloud-based contact center. Contact us today to get started.

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Proven and tested technology
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100% focus on customer experience
Seamless experience through a native Salesforce application

SaaS & Virtual Call Center Overview Connect Free Trial Cloud Communications Features Popular Searches

Saas & Virtual Call Center Overview

The Power of Conversation. Add human conversations to Service Cloud from Salesforce. Use intelligent routing to connect your customers to the right person, every time, establishing a Virtual Call Center. Make Service Cloud your “all in one” cloud call center

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Genesys Cloud Connect adds voice contact center interactions to Service Cloud from Salesforce. You can create strategies to anticipate callers' needs and connect them to the right person for a great customer experience. Like Salesforce, Genesys Connect is delivered from the cloud, with no software or hardware, switches or ACDs to deploy. As a native Salesforce application, it's the easiest way to make Service Cloud your complete, all-in-one virtual call center

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Cloud Communications Features

Welcome your customers and help them get to the right person quickly with a flexible voice response system. Offer segmented customer service. Genesys Cloud Connect makes sure you're part of the customer conversation.

Genesys Features

Integrated Voice Response (IVR Call Center), Reporting and Management, Complete Salesforce Integration.

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cloud connect, cloud crm, virtual call center, cloud communications, hosted contact center, cloud call center, call center on demand, saas contact center

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