Complete Salesforce Integration
As a native Salesforce application, Genesys Connect is tightly integrated with Service Cloud. Your employees have only one place to manage customer interactions of all types, with no extra tools to learn.
Voice Support without Phone Switches
Using Genesys Connect, employees can take calls without being on your phone system. Handle calls through a voice application or connect them through the software to the local phone – all within the Salesforce platform.
Recorded Menus and Messages
Record messages to inform your customers, or offer menus to connect their calls to the right person right away. With Genesys Integrated Voice Response (IVR), you have control over the customer experience when they call.
Easy-to-Configure Call Routing
Route incoming calls based on customer selections, customer segments and agent skills. Easy-to-use templates let you create and fine-tune your contact center on the fly.
Designed for Rapid Deployment
From point-and-click templates to the cloud deployment, everything about Genesys Connect is designed to get you up and running quickly. You can create a deploy call centers in hours, not days or weeks, without a team of experts.
Reporting and Management
Want to deliver great service? You need to keep track of how it's working. Genesys contact center software gives you the reporting you need to track the customer experience.