As a native Salesforce application, Genesys Connect is the easiest way to make Service Cloud your complete, all-in-one virtual contact center. The whole solution is delivered from the cloud, with no software or hardware, switches or ACDs to deploy.
Genesys Connect gives you everything you need to deliver great customer service. Start by adding voice support to Service Cloud. Anticipate your callers' needs and set up call routing and voice response messages to get your customers the service they need quickly. Then track your performance with surveys and reports—all from within Service Cloud.
- Improves customer experience by connecting customers with the right people, right away
- Deploys quickly from the cloud and delivers a fast time-to-value, without phone equipment and infrastructure investments.
- Increase business agility by supporting rapid changes and fast scale-out.
- Manages all customer interactions in one place through tight integration with Service Cloud
- Empowers customer service representatives with the information they need to deliver great service, over any channel
- Uses technology based on 20+ years of innovation in managing customer interactions