The industry's leading enterprise
contact center provider takes
customer experience to new heights
With more than 2000 enterprise customers around the globe and 20 years of experience, Genesys knows how leading companies provide great customer service. Now it's bringing its proven technology and expertise into the cloud. By working with Salesforce, Genesys is making it easier, faster and more affordable to manage the conversations that result in happy customers.
Hear what Paul Segre, CEO of
Genesys, has to say about the power
of the cloud model
A Focus on the Customer Experience
Genesys doesn't sell switches and routers – just the software that powers great customer experiences. Thousands of companies around the globe use Genesys solutions to power world-class call centers, including:
- Over 40% of the Global 500 companies
- 4 of the 5 largest commercial banks
- 10 of 10 largest automotive companies
- 16 of 20 of the world's largest telecommunications and service providers
Genesys and Salesforce: Joining Forces
Now Genesys is bringing its expertise to the cloud – and what better partner than Salesforce? As a longtime Salesforce partner, Genesys has created a native application within the Salesforce Platform. Genesys Connect adds the power of Genesys' customer experience and voice expertise to Salesforce Service Cloud. And Genesys is devoting significant resources to supporting contact centers from the cloud.
Watch Mike McBrien, General Manager, Genesys Connect talk from Dreamforce about the power of Genesys and Salesforce together.