Next-Generation Network Services

Next-Generation Network Services enables service providers to offer multi-modal value-added services such as speech-enabled voicemail, enhanced directory assistance, voice-activated dialing etc. on a common infrastructure to increase average revenue per user (ARPU) and reduce churn.

• Multi-modal (speech, touchtone, SMS, video) services deliver richer functionality and are easier and safer to use than touchtone
• VoiceXML platform allows standards-based application development, lower capital costs and quick time-to-market
• # 1 market share in open-standards VoiceXML platform results in safe choice and investment protection of your infrastructure

Genesys is ideal for carriers, content providers and voice hosting organizations. By giving your customers the power to access the Internet simply by using their voice, service providers are able to:

• Brand their business as an innovator and leader in delivering value through voice, the most natural user interface.
• Increase customer loyalty and minutes of use through better ease-of-use and value added services.
• Extend the reach of services to the millions of customers through use of the most popular communications medium - the phone.
• Increase profitability. Voice portals and automated services have much lower costs than the labor-intensive alternatives.