Customer Stories
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Banco de Chile
Offers Customers a Personalized Experience to Boost Satisfaction
Belfius Bank
Ensures Dedicated Service to Customers
Belgacom
Customer Service is Main KPI
British Telecom
Prioritizes Customer Interactions to Ensure Better Service
Cablemás
Fuels Contact Center Performance with Training from Genesys University
Deutsche Telekom
Sees Better TCO in the Cloud
Dubai Bank
Delivers a Unique Banking Experience to Ensure Customer Satisfaction
ESRI
Ensures a Single, Seamless Conversation with Customers across All Channels
Front Line
Enjoys Rapid Business Growth in Customer Service Outsourcing
Groupama
Optimizes Customer Experience for Greater Customer Loyalty
ICBC
Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
iSKi
Offers New Communication Channels to Improve Customer Service
Jetstar
Airways Leverages Cloud Services to Drive Growth and Improve Customer Service
Korea Expressway
Company Drives Performance Improvements with Better Citizen Communication
National Bank of Greece
Ensures Superior Service through Alternative Channels
New Zealand Ministry of Justice
Increases Efficiencies and Collects More Outstanding Fines
News Limited
Drives Cross-Channel Customer Conversations
Russcollector
Increases Productivity Levels and Meets SLAs to Ensure Smooth Customer Interactions
SAMU 44
Emergency Service Provider Improves Patient Care with Intelligent Call Routing
Slovak Telekom
Optimizes Workload Management for a Competitive Advantage
State of Michigan Department of Human Services
Efficiently Serves Citizens in Need
Vattenfall
Customer Service Nordic Delivers an Exceptional Cross-channel Experience for Customers
Videocon d2h
Deploys a Virtual Customer Service Solution to Boost Service
Visa Desjardins
Provides a Differentiated Customer Experience
Vodacom
Optimizes Their Social Media Presence to Improve the Customer Experience
Vodafone
Improving Speed of Service Yields Big Results for Vodafone D2 GmbH
Welsh Water
Transforms its Customer Service Strategy and Delivers on its Brand Promise
ZON
Improves Customer Experience with Virtual Customer Service from Genesys
