freenet Customer Care GmbH, the biggest network-independent telecommunictions provider in Germany, wanted to optimize customer inquiry routing based on business value, and to efficiently and automatically distribute agent work tasks according to skills.        

Norsk Tipping, Norway's leading games company, wanted to deliver better customer service; needed a more robust, future-oriented solution to handle increased workload; and sought to consolidate contact centers into one large site.

Bank Hapoalim, Israel's largest bank, wanted to deliver cost savings by routing to a centralized contact center; make the contact center the focus of customer service activities; and develop a system that could accommodate increased call volumes and had the required multi-site potential and capacity for growth.

One of the largest banks in Israel, Bank Leumi sought to provide a consistent level of customer service across all points of contact; provide premium service to the most profitable customers; reduce operating costs; and implement a state-of-the-art multi-channel contact center.

The Maritimes Region of Canada’s Department of Oceans and Fisheries  tracks thousands of fish harvesters and their vessels.  It was seeking a solution to increase both compliance and the accuracy of information it received.