Customer Success

Genesys helps you deliver outstanding service to your customers with benefits that reach far beyond the contact center. Our software delivers positive results that reach across the enterprise to improve cross-sell efforts, boost agent productivity and optimize your internal resources.

Providing solutions across a variety of industries, Genesys stops customer frustration, drives contact center efficiency and accelerates innovation. Take a look at some of our Customer Success Stories, recent customer press and video clips and see what we can do for you.

Hear from Genesys customers directly. Listen to what Genesys customers say about how Genesys helps them deliver quality customer service. Click on a video title below, Windows Media Player will run video on your desktop. Additional customer videos can be found under the Customer Search Tool section.

	Customer G-Force Interviews [3:46] Genesys customers share the benefits they've realized with Genesys. We sat down with customers at our G-Force user Conferences in Athens, Greece and Las Vegas, Nevada.
	Genesys VoiceGenie [3:12] Find out why Genesys is the world's largest voice portal provider and preferred choice of today's leading managed service providers.
	Tampa Electric [2:44] Serving one million customers in Florida, TECO talks about their contact center before and after Genesys. Today, 48% of their customer calls are now successfully handled in the IVR versus 20% prior to Genesys.
	Bank Leumi [3:11] The second largest bank in Israel, Bank Leumi processes over 1.5 million calls per year. With Genesys, more than one half of all customer calls are handled in self-service and the cost per call has been reduced by 50%.
	Peoples Energy [2:50] Providing gas & electricity to over one million customers throughout Chicago and northeastern Illinois, Peoples Energy believes in quality customer service. The company implemented a Genesys and Siemens solution due to system flexibility and ability to create single, central call center.