We look forward to seeing you at events Genesys will be hosting or participating in throughout the year.

iCFD Webinar Series : A picture speaks a thousand words

Genesys Solutions Symposium

TASSCC 2008 Annual Conference

  • When: August 10-13
  • Location: Galveston, TX
  • Description: Experienced public sector IT professionals consider the Texas Association of State Systems for Computing and Communications (TASSCC) Annual Conference to be one of the best and most affordable opportunities for learning and sharing in Texas.
  • Registration: http://www.tasscc.org/events/annl2008/default.htm

3º Telemarketing Congress – Cliente SA

  • When: August 12
  • Location: Sao Paulo, Brazil
  • Description: Genesys is a gold sponsor of this event, which includes Trends and Processes of telemarketing. Sales lead to the consolidation of great organizations.
  • Registration: http://eventos.clientesa.com.br/

SpeechTEK 2008

  • When: August 18-20
  • Location: New York Marriott Marquis, New York, NY
  • Description: In today's competitive environment, successful businesses need to understand what opportunities speech technology offers, and more importantly, how to harness those opportunities.
  • Registration: http://www.speechtek.com/

Webinar: Understanding the Benefits of Outbound IVRs within Healthcare

  • When: Augus 20, 2008 at 11am Pacific
  • Description: Find out how Outbound interactive voice technologies can help healthcare organizations provide better quality and access to healthcare services for their customers, while managing cost. Attend this Web seminar and receive a complimentary white paper, Understanding the Benefits of Outbound IVR Solutions in Healthcare. The webinar is sponsored by Genesys and EDS and features Daniel Hong, who is a Lead Analyst in Customer Interaction Technologies from Datamonitor.

  • For More Information: http://www.bulldogsolutions.net/MedTech/MED08202008/frmRegistration.aspx?bdls=15935

Customer Experience Workshop

  • When: August 21
  • Location: Chase Field, Phoenix, AZ
  • Description: Experience innovative solutions that improve customer service, reduce costs and improve revenues. After the workshop, join us for the baseball game - the Phoenix Diamondbacks will take on the San Diego Padres.

  • For More Information: http://genesyslabs-registration.com/?p=DCCA010024

Webinar: Put an End to Excessive Hold Times

  • When: August 21
  • When:12:00 PM Eastern and 9:00 AM Pacific
  • Description:In this session, you will learn how Virtual Hold from Genesys:
    • Never leaves your important customers on hold
    • Empowers customers with options
    • Improves efficiency and morale
    • Provides a flexible solution that integrates with the Genesys Suite
  • Registration:Register now for this one-hour session and hear how Costco has used its call center to build customer loyalty and do away with excessive hold times. You'll also learn about the latest technology that can give your callers a host of options and keep them as brand champions. http://genesyslabs-registration.com/?p=VHWP000120

National Association of State Telecom Directors (NASTD) Annual Conference

Congreso CRM del Interior

  • When: August 28
  • Location: Argentina
  • Description: This is an important Call Center and CRM event Cordoba - Argentina. Genesys is a gold sponsor
  • Registration: http://www.congresocallcenter.com.ar

Conarec Brazil

  • When: September 3-4
  • Location: Sao Paulo, Brazil
  • Description: O objetivo do evento é discutir as novas estratégias de marketing e quem serão os responsáveis por criar novas interfaces para esse consumidor que dita as novas regras e tendências, a partir do momento que é responsável pela sua própria mídia e veiculação.
  • Registration: http://www.conarec.com.br/

Swiss Contact Day

  • When:September 4th 2008
  • Location: Biel/Bienne, Switzerland
  • Description: Swiss Contact Day is the platform for Contact Center know-how in Switzerland. Genesys will present their Business Process Routing solution alongside with Freenet who will give a case study.
  • For more information: visit www.swisscontactday.ch or contact beate.kaube@genesyslab.com

NEMA 2008 Annual Conference

  • When: September 8-11
  • Location: Portland, OR
  • Description: National Emergency Management Association (NEMA)'s Annual Conference.
  • For more information: http://www.nemaweb.org/?1717

Showcase Ontario

  • When: September 9-10
  • Location: Metro Toronto Convention Centre, Toronto
  • Description: Showcase Ontario is the largest public sector IT education event in Canada. This highly anticipated education program provides the best opportunity to support the Government of Ontario as well as connect with all three levels of government in Canada, to educate and share experiences on improving, supporting and achieving excellence in government service delivery.
  • Registration: http://www.showcaseontario.com/2008/

Contact Forum Monterrey

  • When: September 9-11
  • Location: Mexico
  • Description: An important trade show managed by IMT. Genesys is a gold sponsor and will have a conference and booth.
  • Registration: Contact Claudia Siller

Southern Gas Association Customer Relationship Management (CRM) Conference

  • When: September 14-16
  • Location: Omni Park West Hotel, Dallas, TX
  • Description: The SGA Customer Relationship Management (CRM) Conference roundtables to be held include: Customer Field Services, Call Center Operations, Information Technology, Credit and Collections, Marketing, Vendor Exhibit Featuring the latest in CRM Systems and Technology.
  • Registration: http://www.southerngas.org/EVENTS/CRM-Conference.html

ASUG SAP User Group Fall 2008: Operations Optimization

  • When: 15th - 17th September 2008
  • Location: Nashville, TN
  • Description: Genesys’ Karin Rittenberg is a speaking with our customer, Andrew Corporation,. Session topic is “Extend your SAP CRM Interaction Center Investment by Leveraging Genesys Business Process Routing”
  • For more information: http://events.asug.com/Default.aspx?alias=events.asug.com/fallfocusoo

Call Centre Expo

  • When: 16th - 17th September 2008
  • Location: NEC Birmingham, UK
  • Description: Meet Genesys at Europe's No.1 exhibition for customer contact solutions.
  • For more information: To register, visit www.callcentre-expo.co.uk/ or contact ljackson@genesyslab.co.uk

Customer Experience Workshop

  • When: September 17 2008
  • Location: Toronto, Ontario
  • Description: Experience innovative solutions that improve customer service, reduce costs and improve revenues. After the workshop, join us to see the Toronto Bluejays take on the Tampa Bay Devil Rays.

  • For More Information: http://genesyslabs-registration.com/?p=DCCT058839

Customer Experience Workshop

  • When: September 17 2008
  • Location: Washington DC
  • Description: Please join us at our workshop in Washington, D.C. to see how Happy Happens. After the workshop join us at a luxury suite to watch the Washington Nationals take on the Philadelphia Phillies.
  • For More Information: http://genesyslabs-registration.com/?p=DCDC000100

Oracle Openworld 2008

  • When: September 21-25 2008
  • Location: San Francisco, CA
  • Description: Genesys is an exhibitor at the upcoming Oracle Openworld and will be showcasing new features in the Genesys prepackaged solutions for Siebel such as Business Process Routing. Please visit Genesys at Booth 2630 in Moscone South. Mention “CUSTOMER08” to get a Genesys appreciation gift.
  • For more information: http://www.oracle.com/openworld/2008/index.html

CIO Financial Services Forum

  • When: September 24 2008
  • Location: Westin New York, New York, NY
  • Description: The CIO Forum at the Westin New York will play host to IT solution providers and senior level technology executives for pre-agreed, pre-scheduled business development meetings. With concentration on financial services, our unique approach also provides attendees with an inspiring and provocative conference program and unlimited access to industry leaders.
  • For more information: http://www.westin.cioforum.com/

RightNow Annual User Conference

  • When: October 5-8
  • Location: Broadmoor Hotel, Colorado Springs, CO
  • Description: The RightNow Summit is a 3-day, interactive user conference event. 2008 promises to be packed with networking and in-depth learning sessions
  • Registration: http://www.rightnow.com/events/event.php?id=10408

Voice Days

  • When: 15th - 16th October 2008
  • Location: Wiesbaden, Germany
  • Description: As Gold Sponsor of Voice Days 2008 - the leading event in the area of speech technologies -, Genesys will present their iCFD - intelligent Customer Front Door concept.
  • For more information: visit www.voicedays.de or contact beate.kaube@genesyslab.com

Frost & Sullivan Customer Contact 2008

ACT/IAC Executive Leadership Conference

  • When: October 26-28
  • Location: Williamsburg Lodge & Conference Center, Williamsburg, VA
  • Description: To some, change feels like crisis. To those truly prepared, however, change can mean enormous opportunities – opportunities to lead and grow as industry and government partner to address new and longstanding challenges.
  • Registration: http://www.actgov.org

Nuance Conversations

  • When: October 26-29
  • Location: Orlando, FL
  • Description: Conversations is the must-attend event for Nuance's customers and partners
  • Registration: http://www.nuance.com/news/events/

Next Generation Telecommunication Summit

  • When: October 29-31
  • Location: Four Seasons Resort, Dallas, TX
  • Description: The Next Generation Telecommunication Summit will enable “C” level executives from the equipment manufacturer, service provider, content owner and Regulator community – all stakeholders in this developing new world of multimedia convergence – to come together and debate the challenges they face.
  • Registration: http://www.ngtsummitna.com/