Gartner Magic Quadrant

2013 Gartner Web Customer Service – “Challenger”
2012 Gartner IVR Marketscope – "Strong Positive"
2012 Global “Leader” in Contact Center Infrastructure
2011 Global “Leader” in Contact Center Infrastructure
2010 Global “Leader” in IVR & Enterprise Voice Portals
2009 Global “Visionary” in eServices Suite

Forrester Wave

2009 Premise-based IVRs and Voice Portals: “Leader”

Ovum

Decision Matrix: Selecting IP Contact Center – “Short List”
Decision Matrix: Selecting IVR Provider – “Short List”
Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy

Frost & Sullivan

APAC Contact Center Applications Vendor of the Year, 2011
EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009

2009

• Q2 2009 Forrester Wave Report for Premise-Based IVR/Voice Portals: Genesys named a Leader in Forrester report, receiving top marks for its current offering, strategy, and market presence. Genesys was also noted for having top scores in platform and architecture, supported functions, standards supported, platform management, product services, and installed base

2008

• Gartner names Genesys to the Leader quadrant in its November, 2008 report titled, Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008
• Gartner names Genesys to the Leader quadrant in its February, 2008 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
• Frost & Sullivan has selected Genesys as the 2008 Company of the Year. 2008 North American Contact Center Applications

2007

• Gartner names Genesys to the Leader quadrant in its October 2007 report titled Magic Quadrant for Contact Center Infrastructure, EMEA, 2007*
• Gartner names Genesys to the Leader quadrant in its September 2007 report titled Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007*
• Gartner names Genesys to the Leader quadrant in its August 2007 report titled Magic Quadrant for Contact Center Infrastructure, North America, 2007*
• Gartner names Genesys to the Leader quadrant in its December, 2006 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2006*

2006

• Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine's Product of the Year
• IBM PartnerWorld Beacon Award, Global Solutions - Best Industry Solution Category: Judges were impressed with how Genesys IBM Contact Center Solutions for the Banking Industry improves a bank's ability to communicate with customers and spur business, lowers the cost of customer interaction, and establishes an open, adaptable, cost-effective infrastructure for the future.
• Q2 2006 Forrester Wave Report for eService Suite: Genesys named a Strong Performer in Forrester report for its content authoring and publishing, e-mail response management and interaction routing. Genesys received the highest overall score for platform architecture with proven scalability, standards-based architecture multiple packaged interactions, real-time data retrieval and a large number of top SI partners.
• 2006 Service Leaders Award for CTI and IVR (CRM Magazine)
• Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2006*
• Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006*
• TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.
• Gartner names Genesys to the Leader quadrant in its February, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2006*
• Frost & Sullivan Managed Services Market Leadership Award

* The Magic Quadrant is copyrighted 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.