(last update: May 22, 2012)

At Genesys Telecommunications Laboratories, Inc. ("Genesys"), we are committed to protecting your privacy and providing you with the most powerful and secure online experience. You can travel through most of this web site (this "Site") without giving us any information about yourself. But sometimes we do collect information to provide services and/or information that you request, and this statement of privacy (this "Privacy Policy") explains data collection and use practices of Genesys in those situations. Please read this Privacy Policy.

Collecting your Personal Information

We may collect information that personally identifies you ("personal information") or allows us to contact you. Generally, this information is requested when you are registering before ordering e-mail newsletters, joining a limited-access premium site or Forums (see the definition in the Terms of Use), signing up for an event, or when purchasing and registering Genesys products and services. Personal information collected by this Site often is limited to first and last names, e-mail address, language, country or location, the company you work for and your position within this company but may include other information when needed to provide a service you requested.

When you buy and install a new product (if any offered for sale in this Site), we may ask you to register your purchase electronically. When you do, we keep this registration information on file with any information you've already given us on previous visits to this Site. This is considered your personal profile.

Use of your Personal Information

We use your personal information for the following purposes:

• To proceed with your subscription to a user account and to make this Site easier for you to use by not making you enter your personal information more than once.
• To deliver services that you request or purchase.
• To help you quickly find software, services or information on this Site.
• To help us create and publish content most relevant to you.
• To alert you to product upgrades, special offers, updated information and other new services from Genesys.
• To enable us to proceed with your registration to an event organized by Genesys and/or its partners.
• To correspond with you and/or to respond to your inquiries, request for information or any other message posted through this Site.
• To send you newsletters, direct marketing information and to perform market research or surveys, unless if you have requested Genesys to not contact you for this purposes by clicking on the appropriate option or by editing our updating your personal profile.

By accepting the Terms of Use (this Privacy Policy being part of it), Genesys assumes that you have given your permission to collect and use your personal information as per this Privacy Policy.

Information Sharing

We may provide and share your personal information to our affiliated companies, subsidiaries or business partners on a need to know basis to support us for the above usage purposes.

We also occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Genesys may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Genesys or this Site; (b) protect and defend the rights or property of Genesys, its affiliated companies or subsidiaries and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of users of Genesys, its Web sites, or the public.

Whole or part of your personal information could be available to and could be collected by all other users in cases where data is shared with third party as a necessary or implied function of certain part of this Site or for certain services, for example, (a) posting comments within Forums (as this term is defined in the Terms of Use); or (b) attendance at conference, training sessions, seminar or any other events organized by Genesys or Genesys affiliated companies or subsidiaries (even if in partnership with Genesys business partners or suppliers).

In the event that Genesys sells or transfers all or part of its business, your personal information collected through this Site could be transferred to the company acquiring such business unless you instruct Genesys not to do so.

Safe Harbor Principles

Your information may be stored and processed in the United States or any other country in which Genesys or its affiliates, subsidiaries or agents maintain facilities, and by using this Site, you consent to any such transfer of information outside of your country. Genesys complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Genesys has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement as set forth by the U.S. Department of Commerce in its Frequently Asked Questions. To learn more about the Safe Harbor program, and to view Genesys’s certification, please visit http://www.export.gov/safeharbor/.

Control of your Personal Information

When you register, or otherwise give us personal information, Genesys will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Genesys may send out periodic e-mails informing you of technical service issues related to a product or service you requested as they are essential to the use of the product or service.

Access to your Personal Information

We will provide you with the means to ensure that your personal information contained in various profiles on this Site is correct and current. Due to different processes, such information may be kept at different locations for different services. In such case you may be required to review and update the information in multiple locations. You may review and update this information or request deletions of any and all of your personal information at any time. To that effect, please visit http://genesyslab.com/public/~account/profile/customer.asp?webSyncID=7447073d-dd4a-a76e-15de-233693cbd0a5&sessionGUID=c5d18036-cbe5-8800-c286-3a901726d342.

Security of your Personal Information

This Site strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside Genesys without your permission, except under conditions explained above. Inside Genesys, data is stored in password-controlled servers with limited access.

You also have a significant role in protecting your information. As an example, no one can see or edit your personal information without knowing your password, so do not share this with others. If you believe that your password has been compromised, you should immediately change your password.

Data Collected Outside this Site

Genesys may hire third parties to collect data or may purchase data from third parties. This may include renting e-mail address lists for use in e-mail campaigns. To the extent that your personal information at this Site is augmented through such measures, Genesys will provide the same security and management options as set forth herein for data collected within this Site.

While travelling through this Site, you may encounter links to third parties web sites (such as site of Genesys business partners); even though a connection might be made to such third parties sites, Genesys is not responsible for their respective and own privacy policies.

Use of Cookies and Other Mechanisms

To ensure we are publishing content users need and want, this Site collects information, including site-visitation statistics using cookies. We use this information in aggregated form and use site-visitation statistics for improving this site.

When someone visits this Site, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited this Site previously.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on this Site. We do not use this technology to access your personally identifiable information on this Site; it is a tool we use to compile aggregated statistics about this Site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.

If you choose to not have your browser accept cookies from this Site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on this Site.

Collecting Your Domain Information

Genesys also collects domain, IP, browser, language, and country of origin information as a part of our analysis of the use of our web sites. This data enables us to become more familiar with the individuals who visit our web sites and pages, how often they visit, and what parts of the web sites they visit most often. Genesys uses this information to improve our web-based offerings. This information is collected automatically and requires no action on your part.

Children’s Information

Genesys web sites do not target, and are not intended to attract, children under the age of 13. Genesys does not knowingly collect personal data from children under the age of 13 or send requests to children for personal data.

Changes to this Privacy Policy

Genesys will occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the top of this Privacy Policy. For material changes to this Privacy Policy, Genesys will notify you by placing prominent notice on this Site.

Continued use of this Site implies your acceptance of any changes to this Privacy Policy.

Contact information

If you have any question about this Privacy Policy, please contact us at Legal@genesyslab.com