Genesys offers contact center performance management software to address unique customer service needs of
specific industries. Genesys is chosen by more industry leaders than
any other vendor worldwide. The world’s industry leaders trust
Genesys for their contact center performance management solutions including:
- 20 of the 25 world’s largest telecom companies
- 4 of the 5 world’s largest commercial banks
- 3 of the 10 world’s largest airlines, including the #1
Around the globe, industry leaders answer the call with Genesys contact
center performance management software. Genesys directs more than 100 million customer interactions
every day helping organizations achieve key business goals by optimizing
customer interactions, enhancing employee performance, and improving
operational efficiency.
Take a look at some of our customer
success stories, recent customer press and video clips
and see what our customer service software can do for you.
Genesys Customers (partial list):
| Healthcare | Travel | Utilities | Retail |
|---|
Blue Cross
Blue Sheild | Air Canada | Ni Source | 1-800-FLOWERS.COM |
| GlaxoSmithKline | Outrigger Hotels
& Resorts |
Nuon Belgium | Columbia House |
| Kaiser |
Travelocity |
Okahoma Gas
& Electric |
Hollywood Video |
| Medco Healthcare |
United Airlines |
PWN |
Home Shopping Network (HSN) |
| WellPoint |
|
Tampa Electric Company |
Sears |
| | |
| |
| Insurance |
Telecom |
Financial Services |
Government |
Blue Cross
Blue Shield |
BT |
ABN AMRO |
Australian Tax Office |
| Fennia |
Deutsche Telekom |
ANZ Bank |
General Services Administration |
| Groupama |
Qwest |
Barclays |
Houston 311 |
| Swiss Life |
Telstra |
Merrill Lynch |
National Park Service |
| Travelers Insurance |
Verizon |
Swiss Life |
New York City 311 |
| |
Virgin Mobile |
Visa |
US Department of Justice |
| |
Vodafone |
|
US Mint |
| |
|
|
States of Arizona, Colorado, Florida, Kansas, Michigan, Oregon, Texas, Virginia,
Wisconsin |
Genesys' Industry Strategy Guides examine the strategic role of the contact center and how it can deliver the increased revenues and cost savings that will drive profitability and shareholder value.
Please choose a Strategy Guide based on industry and geography of interest. More industries coming soon!
Insurance Industry
Utilities Industry
Communications Industry
|
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