Insurance

The mature insurance industry is faced with slow growth and consolidation.  Price competition is accelerating as customers turn to Internet aggregators to shop for the best deals on many types of insurance. In addition, while the insurance business, and the needs of policyholders and distributors, are rapidly changing, many insurance companies can’t keep up because they are unable to differentiate their business, reach customers likely to respond to new sales opportunities, or make the most of their valued staff.  

Genesys helps insurance companies strategically use customer service to attract and retain customers, and cut the costs of delivering that service.  Genesys has the solutions that deliver customer information to agents so that they can provide a personalized service experience, build customer relationships through proactive communications via the customer’s preferred method (voice, e-mail, SMS), increase transparency on resources and workload, and ensure the necessary resources are available to meet customer needs without overstaffing.