Your Competition Has Gone to the Cloud!
Why It’s Time to Migrate Your Contact Center to the Cloud Too.
December 12, 2013
Migrating software applications to “the Cloud” has become an integral component of many companies’ customer experience strategy. Successful businesses are differentiating their brands by delivering optimal customer journeys with new, innovative multi-channel cloud contact center solutions. In this Webinar, we’ll highlight several contact centers, their best practice customer journeys, and identify the key areas to consider when moving to the cloud to power your brand’s differentiation.
Custom Webinar with CRMXchange
Leveraging the Cloud to Keep Up with Changing Customer Preferences
December 18, 2013
Your customers’ needs and preferences are changing at the speed of light. These changes pose unique challenges for contact center professionals who need to keep pace in order to build that exceptional customer experience. Join Donna Fluss of DMG Consulting and Rob Farris of Genesys | Echopass to learn how the “Need for Speed and Constant Change” Can Be Achieved with the Cloud.
On Demand Webinars
BEST PRACTICE WEBINAR:
5 Steps for Building a World-Class Contact Center in 2014
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. As a result, contact centers are undergoing dramatic changes in priorities, technologies, processes and metrics. Get a head start to 2014. Register Now for this webinar and learn the 5 steps to keep in mind when building a world-class contact center.
Custom Webinar with ICMI
Create Customer Journeys that Propel your Contact Center Forward in 2014
Without a doubt, 2013 was the year of the customer. Customers today demand service on their terms -- through social media, intelligent and relevant self-service, and their always-turned-on-smart phones. In this webinar, we’ll take a look at where the multichannel contact center needs to be in 2014 to meet these challenges, and show you how to design compelling customer journeys for success in the coming year. Let us help set you up for a successful 2014. Join us for this informative, “can’t miss” hour long webinar perfect for call center managers and customer service leaders planning and preparing for the year ahead. Register Now.
November 14, 2013
Genesys Completes Acquisition of Echopass
October 24, 2013
Genesys Sponsoring, Speaking, and Exhibiting at Dreamforce 2013
Call Center Summit
January 21 - 24, 2014 : Disney's Contemporary Resort, Orlando, Florida
The future is here. Technology is moving into the cloud and customers are contacting you using their mobile devices. Social media and mobile alone have created an “always on” society where the conversation never stops, changing the face of customer service as we know it. Big data is enabling companies to go beyond a 360 degree view of their customers to be more proactive and create a richer customer experience. Stop by the Genesys booth at the Call Center Summit to learn how to take your company into the Future.
Frost & Sullivan ConNEXTions 2014
February 09 - 11, 2014 : Hyatt, San Francisco, CA
Embrace your increasingly strategic role as CIO and build an action plan for how to capture and create more value from your information technology investments, now and as you move toward the future.
Gartner CIO Leadership Forum 2014
February 23 - 24, 2014 : JW Marriott Desert Ridge, Phoenix AZ
Gartner CIO Leadership Forum offers an interactive, workshop-centric experience to exchange ideas and receive actionable guidance from prominent CIOs, Gartner experts and senior executives from leading technology providers. This executive-only program focuses on helping to turn your insights into actionable results.
The Premier Enterprise Conference and Expo
March 17 - 20, 2014 : Gaylord Palms, Orlando Fl
Meet with thought leaders and market movers. From the keynote lineup to our workshops, deep-dives and breakout sessions, you'll hear from the leaders of all the major equipment, software and services providers as well as pioneering enterprise executives.
Frost & Sullivan Executive MindXchange 10th Annual Customer Contact 2014 East
April 06 - 09, 2014 : Marco Island Marriott Beach Resort, Marco, Island, FL
Celebrate the 10th anniversary of an event that is a fantastic opportunity to meet and collaborate with the brightest minds in the industry. It's a unique place where everyone is engaged in sharing great insights, ideas, and best practices. The connections you make here will be invaluable to you in your career. If you only attend one event per year, be sure it's the 10th Anniversary Customer Contact East, 2014: A Frost & Sullivan Executive MindXchange.
Society for Workforce Planning Professionals (SWPP)
April 15 - 17, 2014 : Omni Nashville Hotel, Nashville, TN
Join Genesys at the SWPP Annual Conference- The Summit for Workforce Management Excellence, where we’re a Gold Sponsor this year. The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics and spectacular fun! Learn from industry experts and your peers in over 60 different sessions during this exciting event.
2014 SOCAP Symposium
April 27 - 30, 2014 : The Westin Charlotte, Charlotte, NC
Join Genesys at the Society of Consumer Affairs Professionals in Business (SOCAP International) Conference, a premier gathering of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Please stop by our booth to see how to take your company’s Customer Experience to a new level of excellence.
2014 Annual SOCAP Conference
October 26 - 29, 2014 : The Broadmoor, Colorado Springs, CO
Join Genesys at the Society of Consumer Affairs Professionals in Business (SOCAP International) Conference-that brings together a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Please stop by our booth to see how to take your company’s Customer Experience to a new level of excellence.