Genesys Connect Wins Best in Show Award at ITEXPO
Innovative Cloud Customer Service Solution Recognized as ‘Best Contact Center Solution’ for Simplicity and Ease of Use by Editors of TMC
DALY CITY, Calif. February 5, 2013- Genesys,a leading provider of customer service and contact center solutions, today announced that the Genesys Connect solution received the Best-In-Show Award for Contact Centers at this year’s ITEXPO in Miami. Editors from TMC judged nominations from a host of vendors across a variety of technology sectors, selecting winners based on creativity and technological innovation. Genesys Connect was recognized for its overall ease of use in the cloud, including simplified deployment and management of the solution.
- Built on the Salesforce Platform, Genesys Connect delivers a seamless environment that natively leverages the Salesforce Service Cloud user interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use. The combined solution provides an integrated user interface for agents and employees across voice, social, web and mobile customer interaction channels.
- Genesys Connect is available for a free trial on the Salesforce AppExchange (live link).
- Customers can purchase the Genesys Connect solution to integrate with existing Service Cloud implementations, or the combined Genesys and Service Cloud solution for new environments directly from Genesys.
"We’re honored to receive ITEXPO’s Best in Show award for Contact Centers,” said Michael McBrien, General Manager of the Genesys Connect Business Unit, Genesys. “To be recognized by the editors at TMC is a validation of our innovative, end to end customer service solution, delivered from the cloud and built upon industry-leading solutions from Genesys and salesforce.com.”
"We're extremely pleased to award Genesys with the ITEXPO Miami Best of Show award for Contact Centers," said TMCs Group Editorial Director Erik Linask. "Today, every company is looking for a simple, and easy to deploy and manage customer service solution, and Genesys Connect delivers that overall ease of use in the cloud with feature richness."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Dominic Weeks (SHIFT Communications)