Analysts' Coverage

Overview
For more than 12 years Genesys has been recognized for its leading and visionary call center software. Numerous product awards, dominant market share and a long list of customer testimonials provide a few of the proof points that support Genesys in the market. In addition, industry analyst firms regularly evaluate Genesys against our top competitors.

Below are just a few recent examples of what the experts are saying about Genesys:

Magic Quadrant for Contact Center Infrastructure, Worldwide, 2010*
Market research firm Gartner, Inc. named Genesys to the Leaders quadrant of its report titled “Magic Quadrant for Contact Center Infrastructure, Worldwide” published on February 22, 2010 and authored by Drew Kraus, Steve Blood and Geoff Johnson.
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Magic Quadrant for E-Services Suites, 2009*
Magic Quadrant for E-Services Suites, 2009*Market research firm Gartner, Inc. named Genesys to the Visionaries quadrant of its report titled “Magic Quadrant for E-Services Suites” published on September 11, 2009 and authored by Johan Jacobs and Michael Maoz.
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Decision Matrix – Selecting an IP Contact Center Vendor, 2009
This Datamonitor report explores the competitive dynamics within the IP contact center market and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Alcatel-Lucent/Genesys is in the leadership position and is one of only two vendors Datamonitor recommends prospects put on their "short-list."
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Decision Matrix – Selecting an IVR Vendor in the Enterprise, 2009
This Datamonitor report explores the competitive dynamics in the IVR sphere and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Genesys is in the leadership position and is one of only two vendors Datamonitor recommends prospects put on their "short-list."
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Company of the Year - 2008 North American Contact Center Applications
Market research firm Frost & Sullivan has selected Genesys as the Company of the Year. 2008 North American Contact Center Applications
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* Magic Quadrant Disclaimer

The Magic Quadrant is copyrighted February 22, 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.