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Awards & Recognition
Below are some awards and analyst recognition Genesys is honored to have received:
- Gartner names Genesys to the Leader quadrant in its February 2008 report titled Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
- Frost & Sullivan has selected Genesys as the 2008 Company of the Year. North American Contact Center Applications, 2008
- Gartner names Genesys to the Leader quadrant in its October 2007 report titled Magic Quadrant for Contact Center Infrastructure, EMEA, 2007*
- Gartner names Genesys to the Leader quadrant in its September 2007 report titled Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007*
- Gartner names Genesys to the Leader quadrant in its August 2007 report titled Magic Quadrant for Contact Center Infrastructure, North America, 2007*
- Q2 2006 Forrester Wave Report for eService Suite: Genesys named a Strong Performer in Forrester report for its content authoring and publishing, e-mail response management and interaction routing. Genesys received the highest overall score for platform architecture with proven scalability, standards-based architecture multiple packaged interactions, real-time data retrieval and a large number of top SI partners.
- Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2006*
- Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006*
- TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.
- Gartner names Genesys to the Leader quadrant in its February, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2006*
- Frost & Sullivan Managed Services Market Leadership Award
Full list of Awards
2009
2008
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- Q2 2009 Forrester Wave Report for Premise-Based IVR/Voice Portals: Genesys named a Leader in Forrester report , receiving top marks for its current offering, strategy, and market presence. Genesys was also noted for having top scores in platform and architecture, supported functions, standards supported, platform management, product services, and installed base
- Gartner names Genesys to the Leader quadrant in its February, 2008 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
- Frost & Sullivan has selected Genesys as the 2008 Company of the Year. 2008 North American Contact Center Applications
- Gartner names Genesys to the Leader quadrant in its October 2007 report titled Magic Quadrant for Contact Center Infrastructure, EMEA, 2007**
- Gartner names Genesys to the Leader quadrant in its September 2007 report titled Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007**
- Gartner names Genesys to the Leader quadrant in its August 2007 report titled Magic Quadrant for Contact Center Infrastructure, North America, 2007**
- Gartner names Genesys to the Leader quadrant in its December, 2006 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2006*
- Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine's Product of the Year
- IBM PartnerWorld Beacon Award, Global Solutions - Best Industry Solution Category: Judges were impressed with how Genesys IBM Contact Center Solutions for the Banking Industry improves a bank's ability to communicate with customers and spur business, lowers the cost of customer interaction, and establishes an open, adaptable, cost-effective infrastructure for the future.
- Q2 2006 Forrester Wave Report for eService Suite: Genesys named a Strong Performer in Forrester report for its content authoring and publishing, e-mail response management and interaction routing. Genesys received the highest overall score for platform architecture with proven scalability, standards-based architecture multiple packaged interactions, real-time data retrieval and a large number of top SI partners.
- 2006 Service Leaders Award for CTI and IVR (CRM Magazine)
- Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2006*
- Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006*
- TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.
- Gartner names Genesys to the Leader quadrant in its February, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2006*
- Frost & Sullivan Managed Services Market Leadership Award
- Genesys 7 Suite: Most scalable, distributed IP Contact Center by the Business Communications Review (2005)
- Gartner names Genesys to the Leader quadrant in its June, 2005 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2005*
- 2005 Frost & Sullivan Market Leadership Award
- 2004 Service Leaders Award for CTI (CRM Magazine)
- 2004 Frost & Sullivan Market Leadership Award
- 2004 Customer Interaction Solutions CRM Excellence Award
- 2004 Frost & Sullivan Market Engineering Award
- 2003 Service Leaders Award for CTI (CRM Magazine)
- 2003 Product of the Year Award - Genesys Express (Communications Solutions Magazine)
- 2003 Product of the Year Award - Genesys Voice Callback (Customer Interaction Solutions)
- 2003 TMC Labs Innovation Award - Network IP Contact Center
- 2003 Customer Interaction Solutions CRM Excellence Award
- 2003 AVIOS SpeechTEK Award for "Best Contact Center Functionality" - Genesys Voice Portal
- #1 CTI Market Share in North America - Frost & Sullivan, 2002
- 2002 Product of the Year Award - Genesys Expert Contact (Communications Solutions)
- 2002 Product of the Year Award - Genesys Voice Portal (Customer Interaction Solutions)
- 2002 ICCM Best of Show Award - Genesys Voice Portal
- 2002 Customer Interaction Solutions CRM Excellence Award
- 2001 Frost & Sullivan Market Engineering Award for Product Line Strategy
- #1 CTI Market Share in North America - Frost & Sullivan, 2001
- 2001 Frost & Sullivan Market Engineering Award for Outstanding Market Performance, Top CTI Vendor in Asia Pacific Region
- 2001 CT Expo Best of Show Award - Genesys Internet Contact
- 2001 Call Center & CRM Solutions Conference Canada Best of Show Awards - Genesys Internet Contact and Genesys Workforce Management
- 2000 Product of the Year Award - Genesys Suite 6 (Computer Telephony Magazine)
- 2000 Product of the Year Award - Genesys Workforce Management (Communications Solutions Magazine)
- 2000 Call Center CRM Solutions CRM Excellence Award
- 2000 Frost & Sullivan Market Engineering Award for Market Leadership and Excellence
** The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner, Inc.'s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose.
* The Magic Quadrant is copyrighted 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
