Genesys Positioned in Leaders Quadrant

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For more than 12 years Genesys has been recognized for its leading and visionary call center software. Numerous product awards, dominant market share and a long list of customer testimonials provide a few of the proof points that support Genesys in the market. In addition, industry analyst firms regularly evaluate Genesys against our top competitors.

Below are just a few recent examples of what the experts are saying about Genesys:

Decision Matrix – Selecting an IP Contact Center Vendor, 2009
This Datamonitor report explores the competitive dynamics within the IP contact center market and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Alcatel-Lucent/Genesys is in the leadership position and is one of only two vendors Datamonitor recommends prospects put on their "short-list."
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Decision Matrix – Selecting an IVR Vendor in the Enterprise, 2009
This Datamonitor report explores the competitive dynamics in the IVR sphere and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Genesys is in the leadership position and is one of only two vendors Datamonitor recommends prospects put on their "short-list."
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Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
Market research firm Gartner, Inc. has named Genesys to the leader quadrant in its February 2008 report titledMagic Quadrant Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008
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Company of the Year - 2008 North American Contact Center Applications
Market research firm Frost & Sullivan has selected Genesys as the Company of the Year. 2008 North American Contact Center Applications
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* The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner, Inc.'s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose.