Genesys Positioned in Leaders Quadrant

Next Steps

For more than 12 years Genesys has been recognized for its leading and visionary call center software. Product awards, dominant market-share and customer testimonials are just some of the proof points of the benefits our software delivers. Industry analyst firms regularly evaluate our solutions against our competitors.

Below are just a few recent examples of what the experts are saying about Genesys:

Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
Market research firm Gartner, Inc. has named Genesys to the leader quadrant in its February 2008 report titled Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008
Read the Report

Company of the Year - 2008 North American Contact Center Applications
Market research firm Frost & Sullivan has selected Genesys as the Company of the Year. 2008 North American Contact Center Applications
Read the Release

Magic Quadrant for Contact Center Infrastructure, EMEA, 2007*
Market research firm Gartner, Inc. has named Genesys to the leader quadrant in its October 2007 report titled Magic Quadrant for Contact Center Infrastructure, EMEA, 2007
Read the Report

Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007*
Market research firm Gartner, Inc. has named Genesys to the leaders quadrant in its September 2007 report titled Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007
Read the Report

Magic Quadrant for Contact Center Infrastructure, North America, 2007*
Market research firm Gartner, Inc. has named Genesys to the leaders quadrant in its August 2007 report titled Magic Quadrant for Contact Center Infrastructure, North America, 2007
Read the report

Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2006
Market research firm Gartner, Inc. has named Genesys to the leaders quadrant in its December 2006 report titled Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2006
Read the report

Magic Quadrant for Contact Center Infrastructure, EMEA, 2006*
Market research firm Gartner, Inc. has named Genesys to the leaders quadrant in its March 2006 report titled Magic Quadrant for Contact Center Infrastructure, EMEA, 2006
Visit Gartner's site to purchase this report

* The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner, Inc.'s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose.