U.S. Xpress Improves Service and Operations with Genesys Call Center Software

SAN FRANCISCO, - Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), today announced that U.S. Xpress Enterprises, Inc. (Nasdaq: XPRSA), the fifth-largest publicly owned truckload carrier in the United States, installed Genesys call center software to improve service and reduce operational costs. Genesys Enterprise Routing enabled U.S. Xpress to decrease driver hold time by 85%, reduce telecommunications costs with shorter, more efficient calls, and reduce U.S. Xpress' toll-free numbers from 400 to 20, simplifying contact for both drivers and customers.

As one of the largest providers of expedited and time-definite services in the truckload sector, U.S. Xpress employs 8,000 employees and keeps approximately 6,000 trucks on the road. To remain accessible to its customers and drivers, U.S. Xpress has more than 300 customer service agents in seven call centers located in California, Utah, Nebraska, Oklahoma, Tennessee, Ohio and Georgia. U.S. Xpress chose Genesys Enterprise Routing because it offers a flexible and comprehensive routing environment that allows the company to route interactions based on real-time statistics, customer-stored data, and customer-defined business rules.

U.S. Xpress implemented Enterprise Routing across the company's seven call centers, which have both Avaya and Nortel PBXs. Because the Genesys software is based on open standards, Enterprise Routing enabled U.S. Xpress to improve operations without the costly replacement of existing hardware. U.S. Xpress also extended Enterprise Routing outside the call center to benefits, payroll, training, and other departments. This has allowed U.S. Xpress to serve their drivers more efficiently and has increased employee satisfaction.

"When we were evaluating call center solutions, we were looking for a solution that could not only improve services for our customers and drivers, but one that could also provide both real-time and historical reporting," said Steve Perkins, call center solutions architect, U.S. Xpress. "Genesys Enterprise Routing provides us with the data we need to effectively staff our call centers, as well as to get callers to the right resource. We'll continue to expand the reach of Enterprise Routing throughout the company to leverage the benefits of the Genesys solution."

"With over 6,000 driver employees who regularly call the company for support, U.S. Xpress understands the importance of providing exceptional service," said Paul Segre, chief technology officer, Genesys. "As the leader and expert in call center software, Genesys is happy to play a role in helping U.S. Xpress reap the economic value of delivering a positive caller experience."

About U.S. Xpress Enterprises, Inc.
U.S. Xpress Enterprises, Inc. is the fifth-largest publicly owned truckload carrier in the United States. The Company provides regional, dedicated and expedited truckload services throughout North America, with regional capabilities in the West, Midwest and Southeastern United States. The Company is one of the largest providers of expedited and time-definite services in the truckload sector. U.S. Xpress focuses on customers operating in dedicated, just-in-time or deferred airfreight market segments, while utilizing one of the largest team-operated fleets in the industry. Xpress Global Systems, Inc., a wholly owned subsidiary, is the leading provider of transportation, warehousing and distribution services to the floor coverings industry and provides airport-to-airport transportation services to the airfreight and airfreight forwarding industries through a network of over 80 locations in North America. Xpress Global Systems also provides distribution- related services to a number of other industries, including retail, automotive and building materials. The Company also offers logistic services through its joint ownership of Transplace, an Internet-based global transportation logistics company.

About Genesys Telecommunications Laboratories

Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information.

Media Contact:

Dana Dye, Genesys, 415.437.1078, danadye@genesyslab.com