Genesys G-Force 2005 Sets Record Attendance

Multiple Partner and Application Developer Awards Announced at Annual User Conference

SAN FRANCISCO - Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), announced today that its annual user conference, G-Force 2005, hit record numbers with nearly 1,300 attendees this year. The conference was held from May 23-25, 2005, in Miami, Fla. for Genesys partners, customers and contact center industry experts.

Voice Idol Competition
Genesys' annual speech application developer award, Genesys Voice Idol 2005, was presented to the overall winner, Voxify, for its Conversation EngineT technology that best demonstrated the business value of speech. Voxify showcased "Take Me Out to the Ball Game," a baseball ticketing application for a Voxify entertainment customer. Other award-winning finalists include NetByTel for its Hilton Hotel locater application, designed to allow callers to search for Hilton hotel locations and amenities; and Tuvox, for its Columbia House "Join DVD Club," in which callers can interact via natural conversation to join DVD clubs and choose movie titles. The contest provided an opportunity for the company's developer partners to showcase speech self-service applications built on the industry-leading Genesys Voice Platform.

Contestants in the Voice Idol competition demonstrated applications before a panel of industry expert judges including John Kelly from Speech Technology Magazine, Nathan David from Empirix, Sheila McGee-Smith from McGee-Smith Analytics and Genesys customer, United Airlines. Judging criteria included business benefits to enterprises and technical innovation.

"Genesys' speech application partners demonstrated creativity in developing new, efficient and powerful speech technologies for the Voice Idol competition," said John Kelly, Speech Technology Magazine. "The creation of speech applications that are clear, straightforward, and provide the most direct route to resolving a customer inquiry is quite impressive."

"The Voice Idol competition allows Genesys to demonstrate our commitment to ongoing forward-thinking among our application developers, and gives us an opportunity to showcase some of the best speech technologies ideas in the industry," said Steve Rutledge, vice president of product marketing at Genesys. "This year's finalists deserve this industry recognition in their ability to deliver advanced speech solutions to our joint customers and end-users."

For more information about the Voice Idol contest winners, visit: Voxify - www.voxify.com, NetByTel - www.netbytel.com, Tuvox - www.tuvox.com

Partner Awards
Genesys awarded five Partner of the Year Awards to InterActs partners at G-Force based on growth and successful opportunities for collaboration during the past year.

T-Com, www.t-com.de, was honored as the Managed Services Partner of the Year based on its commitment to efficient, profitable contact centers that operate in a hosted environment with Genesys solutions.

Partner of the Year - EMEA was delivered for the second consecutive year to NextiraOne, www.nextiraone-eu.com, recognizing NextiraOne's performance in delivering contact centers across Europe. NextiraOne has sustained the number one position in Europe outgrowing the market by five percent in 2004 and obtaining a customer base in excess of 200,000 agents across 16 countries.

DimensionData, www.didata.com, was named Partner of the Year - APAC, for being a long standing partner in Asia with a reputation for successful, high-quality service delivery. Partner of the Year - Japan was awarded to Nextcom, www.nextcom.co.jp/eng, based on its history and experience partnering with Genesys. Nextcom has demonstrated strong success in many telecommunications accounts.

Genesys also gives a Customer Excellence Award to the one partner that best demonstrates an overall commitment to the end-user experience and customer satisfaction. This year, Siemens Communications, Inc., www.siemens.com, received the Customer Excellence Award based on the organization's ability to set up successful quality reference sites that consist of fully-integrated Genesys and Siemens solutions.

Genesys InterActs Partners receive a comprehensive set of business development, technical, educational, marketing and sales tools designed to boost profitability by promoting, implementing or selling Genesys solutions.

About Genesys Telecommunications Laboratories

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self-service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.

About Alcatel

Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks; applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com

Media Contact: Amy Fisher, PSB for Genesys, 612.455.1773, afisher@psbpr.com