Genesys and ZOOM International Announce integration of IP Call Recording as part of Genesys Call Center Solution for Home Credit's Russian Operations.

Moscow, - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), have announced the implementation of ZOOM International's call recording solution, CallREC, with the Genesys software suite at Home Credit's central call center in Moscow.

As well as the Moscow call center Home Credit has also a planned roll-out at a new location in Obninsk. The recording solution will have one central administration for the two contact centers. Home Credit is using CallREC to record hundreds of agents' calls. Home Credit needs recordings for two reasons. Firstly, for legal reasons so customers can amend or accept contracts over the phone and secondly for quality management to help improve service standards and keeps customers satisfied.

" A dynamic IP telephony platform allows customers to manage their contact centers more efficiently. IP call recording tools help improve customer service by using the recordings for quality management and training purposes. The contact centre is usually the first point of contact between the company and the client, and first impressions are very important. Genesys and ZOOM International working together creates synergy that Home Credit and its customers will benefit from." said Martin Veselka, Genesys Regional Manager for Central and Eastern Europe.

This is one of the first implementations since ZOOM International joined the Genesys Application Development Partner. ZOOM is also joining the Genesys InterWorks Program, designed to facilitate technology integrations and application development with Genesys products.

"ZOOM's relationship with Genesys is very important to us, especially because we both see mutual opportunities and demand for our solutions in emerging markets," said Simon Vostry, chief executive officer of ZOOM International. "We believe we can add value to Genesys customers, such as Home Credit, with our award-winning IP call recording solution. Call recording is an application used for improvement of contact center systems and agent call handling, and our solution is customized for any language - this is one of our key competitive differentiators."

About ZOOM International
ZOOM International provides powerful call recording and contact center quality management solutions for IP telephony users worldwide.

With offices in USA, Europe and Asia Pacific, ZOOM has won over an international clientele across a wide range of industries. Strong management, a clear vision and investment in research and development underscore ZOOM's commitment to delivering world-class solutions.

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com

About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

Home Credit & Finance Bank
Home Credit & Finance Bank (Moody's Ba3/NP/D-, S&P B+/B) is one of the leading banks specializing in consumer banking in Russia with a 21% market share in the point-of-sale market and a 12% market share of the credit card market as of 30 June 2007.

HCFB offers its clients a wide range of credit products with variable credit terms. As of 30 June 2007, HCFB's products have been distributed through more than 23,000 POS outlets across over 1,100 cities throughout Russia. The bank's regional network comprises 81 representative offices and 58 KKOs (loan offices) across the Russian Federation.

Home Credit & Finance Bank is a member of the Home Credit Group. The companies of the Home Credit Group have been operating in the Central and Eastern European as well as Central Asian consumer finance markets and have granted loans in the combined principal of USD 2.7 billion as of 2006 year end. Home Credit maintains a leading position in the consumer finance markets of the Czech Republic (entered in 1997), the Slovak Republic (1999), the Russian Federation (2002) and the Republic of Kazakhstan (since December of 2005). Home Credit Group also entered the Ukrainian and Belarusian market in 2006. The Home Credit Group belongs to the PPF international group of companies which has interests in insurance and consumer finance, and provides complex asset management services. During its 16 years in business, PPF Group has become a leading international financial investor, managing assets of approximately USD 10.8 billion as at the end of 2006.

For more information, visit Home Credit & Finance Bank on the Internet: www.homecredit.ru