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Media Releases: 2007

December 21, 2007
Genesys and IBM Expand Partnership in China
December 20, 2007
Stream Energy Unveils State-of-the-Art Customer Service System
December 11, 2007
Genesys acquires Informiam, a pioneer in real-time business performance management for customer service operations
November 14, 2007
Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for EMEA
November 13, 2007
Oracle® PartnerNetwork Training Activity Jumps as Demand for Partner Expertise is Driven by Oracle Applications Unlimited
November 05, 2007
Genesys Launches G-Force Customer Network and 2007 Customer Innovations Awards
October 31, 2007
Genesys' Global Research Survey Reveals Optimized Customer Service is Becoming a Key Priority to Improve the Customer Experience
October 22, 2007
AT&T Certifies Genesys for AT&T 's Internet Protocol Toll-Free Service Network
October 16, 2007
Genesys Adds Key Telephony Capabilities to Microsoft Office Communications Server (OCS), With GETS Software for Remote Call Control and Presence-Based Call Management
October 08, 2007
E.Novation Contact Centers selects Genesys to innovate service provision and achieve growth objectives
October 02, 2007
Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for Asia/Pacific
October 01, 2007
Genesys Appoints Paul Segre President and CEO
August 30, 2007
Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for North America
August 23, 2007
TomTom International 'gets direction' from Genesys on customer service
August 23, 2007
Genesys and ZOOM International Announce integration of IP Call Recording as part of Genesys Call Center Solution for Home Credit's Russian Operations.
August 20, 2007
Independent research firm names Genesys leader in IVR market share report
August 15, 2007
Asia Pacific Study Reveals Increasing Business Impact of Integrating Web Interactions in the Contact Centre
August 15, 2007
Genesys enables expanded use of IP in contact centres by supporting Asterisk's® IP telephony platform
August 15, 2007
Next Generation Customer Service Takes Centre Stage at Genesys G-Force 2007
July 25, 2007
XO Interactive Unveils Contact Center On-Demand
July 23, 2007
Reader's Digest relies on Genesys Dynamic Contact Center platform to cost-effectively manage more than three million calls annually
July 17, 2007
Genesys Selected as Contact Center Applications Vendor of the Year in Asia Pacific by Frost & Sullivan
June 27, 2007
Genesys and VoiceGenie Complete First Joint North America Customer Events
June 27, 2007
TuVox unveils new VoIP speech application hosting solution
June 25, 2007
Genesys strengthens management and continues expansion in Asia Pacific
June 19, 2007
Genesys Telecommunications Laboratories' Voice Idol competition demonstrates how speech applications can improve the customer experience
June 06, 2007
Genesys Labs honored by AT&T As Outstanding Supplier
June 06, 2007
Genesys and Alcatel-Lucent increase worldwide market share position in contact center markets and IP in 2006
June 06, 2007
Genesys and Lekane extend the contact center with mobility and presence management for staff on the move
June 05, 2007
IP Milestones: Genesys Ships to 100th Enterprise Customer Running Cisco CallManager
June 05, 2007
IP strategies for customer service: pure applications software is driving the IP transformation
June 05, 2007
Genesys recognizes BT, Nextira One, Newpoint - Orange Business Services and NCR with regional awards at Genesys EMEA Partner Forum
June 05, 2007
ClickFox, Inc. Extends Integration with the Genesys Product Suite to Improve the Customer Experience Across the Web and Contact Center
June 04, 2007
NextiraOne Gains First Dual Genesys Gold Partner Certification in EMEA
June 02, 2007
Putting Customers First: Eight Contact Centers Worldwide Recognized for Outstanding Innovation in Customer Service
May 21, 2007
Stream Energy Adopts Genesys� Strategic Plan and Solutions to Transform and Improve its Customer Service
May 09, 2007
Technological Revolution at Fiditalia with Genesys Voice Platform
May 07, 2007
Siemens Communications Gains First Dual Genesys Gold Partner Certification in North America
May 02, 2007
Genesys Korea Strengthens Partner Ecosystem with Microsoft Korea
April 25, 2007
Global Consumer Study Reveals that Customer Service Remains Critical to Profitability