Genesys and Plusoft Form Partnership to Offer CRM Solutions in Brazil

Partnership to Provide Brazilian Market with Expanded Intelligent Routing

São Paulo, - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), is now working with Plusoft, a Brazilian-based provider of customer relationship management (CRM) and contact center solutions. This partnership is part of a strategy to adapt the company's contact center solutions to the Brazilian market dynamics.

"On a worldwide basis Genesys is respected for its ability to adapt to the clients' CRM solutions in order to intelligently route the clients' customer interactions to the right agent at the right time. Genesys approached Plusoft as an ideal partner to gain traction within the Brazilian market," said Laurent Delache, Genesys general director for Brazil. "This partnership will help us become more successful in our market and we look forward to working with local companies and making them more successful as a result of this partnership," stated Delache.

Since its foundation eighteen years ago, Plusoft has played an essential role in the development of CRM solutions in Brazil. Plusoft is the nation's leading CRM solutions provider and has deployed customer relationship strategies and solutions to more than 150 clients. The company is extremely enthusiastic about its partnership with Genesys.

"It is our opinion this partnership will create new opportunities as we consolidate strategies to take advantage of new business opportunities in the Brazilian market," stated Guilherme Porto, Plusoft CEO.

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com www.genesyslab.com.

About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

About Plusoft
Since 1987, this Brazilian company operates with developing solutions and assistance for implementation and optimization of relationship centers. Plusoft installed and customized solutions in more than 150 companies of 18 different areas, such as industry, security, finance, health, literacy, pharmacy and government.

Media Contact

GENESYS PRESS ASSISTANCE
Informare/CASA
www.grupocasa.com.br
Sandra Sinicco - 55 11 6764-4766
E-mail: sandra@grupocasa.com.br

ALCATEL - EXECUTIVE COMMUNICATION DIRECTOR
Juliano Dantas - Media and Analysts Relations
Phone: 55 11 6947 8038 / 8672
E-mail: juliano.dantas@alcatel.com.br

Fernanda Mori - Communication Manager and Institutional Relations
Phone: 55 11 6947 9068 / 8672
E-mail: fernanda.mori@alcatel.com.br

PLUSOFT PRESS ASSISTANCE
RMA Comunicação e Marketing
Christiane Hato - 55 11 2244-5969
E-mail: Christiane.hato@rmacomunicacao.com.br