Verint Witness Actionable Solutions’ Quality Monitoring/Recording Software Receives “Gvalidated” Designation from Genesys
Company’s Solution Receives Highest Integration Status
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SAN ANTONIO, TEXAS and MELVILLE, N.Y., April 30, 2008 – Verint Systems Inc. - today announced that the quality monitoring and recording solution from its Verint® Witness Actionable Solutions™ business line has been validated through the Gvalidated Application Integration initiative by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU).
To achieve this designation, a company must be accepted into the Genesys validation initiative and have successfully developed and deployed its integration according to Genesys design standards. Gvalidated is the highest status for a non-Genesys developed integration.
Verint Witness Actionable Solutions’ quality monitoring/recording solution is designed to help contact centers and enterprises increase operational effectiveness, reduce liability and enhance the customer experience. The software is a flexible recording solution that allows organizations to capture, evaluate, store and retrieve customer/caller interactions for quality and training purposes – as well as compliance and sales verification – in IP, TDM and mixed telephony environments.
The Gvalidated designation helps companies identify applications that have met a stringent set of integration validation requirements. Only applications that carry the Gvalidated logo can claim that the integration has been developed according to Genesys-approved methods and standards, was designed using Genesys tools, is documented through Genesys standards and methodology, and has been successfully tested in a lab environment.
“With the Gvalidated designation, integration partners – like Verint Witness Actionable Solutions – have a way to differentiate their integration and work more closely with Genesys to provide high quality solutions for our joint customers,” says Robert Koen, senior director of worldwide partner program operations at Genesys.
Validation is highly selective. Successful validation requires that the application developer:
- Complete integration development as outlined in Genesys documentation
- Complete a stringent technical validation process administered by the Genesys Gvalidated team and Professional Services groups
- Complete training on Genesys products in order to sell, support and deploy the Genesys products to which they have integrated
- Have a working lab system that can be used to diagnose issues, duplicate problems, and troubleshoot issues and to provide the first line of support for customers
- Provide personnel to support the Genesys partnership
“Verint Witness Actionable Solutions continues to set industry standards with its suite, and is pleased our quality monitoring/recording software has successfully completed integration with Genesys and attained Gvalidated designation,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. “Interoperability is important because it allows companies to cost effectively implement our products on whatever communications infrastructures they have in place.”
The Gvalidated designation is valid for only two years. In addition, each application must re-certify if changes or enhancements are made. To learn more about the Gvalidated program, visit http://www.genesyslab.com/partners.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfil customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.
About Verint Witness Actionable Solutions
Verint® Witness Actionable SolutionsTM was formed as a result of the company’s successful combination with workforce optimization provider Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer/caller interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry’s broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF,STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Contact:
Verint Media Information |
Genesys Media Information |
Verint Investor Relations |
|---|---|---|
| Candace Flynn | David Radoff | Alan Roden |
| Verint Witness Actionable Solutions | Genesys | Verint Systems Inc. |
| (770) 754-1878 | (650) 466-1078 | (631) 962-9304 |
| candace.flynn@verint.com | dradoff@genesyslab.com | alan.roden@verint.com |
