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Media Releases: 2009

December 08, 2009
Genesys named Dimension Data’s ‘Vendor of the Year’ in New South Wales
November 19, 2009
Genesys issues ‘Call for Entries’ for annual Customer Innovation Awards
November 19, 2009
Barcelona City Hall to improve citizen-centric services
November 17, 2009
Survey of 16 countries shows poor customer service costs $338.5 billion per year in lost business
September 24, 2009
Poor customer service costs United Kingdom businesses £15.3 Billion per year
September 22, 2009
Genesys creates integrated solution that seamlessly addresses competency gaps and builds training plans to improve customer service
September 18, 2009
Genesys placed in Visionaries quadrant of new report on E-Services Suites
September 15, 2009
HigherGround’s Fusion Series 7 Solution Receives Gvalidated Designation from Genesys
September 10, 2009
Genesys sees Canada as robust market for customer service technology
September 02, 2009
Teleperformance leverages Genesys for industry break-through
August 27, 2009
OpenMethods Connects RightNow On Demand CRM with Genesys Solutions to Empower Contact Center Agents to Better Serve Customers
August 21, 2009
Visual IVR can reduce the time of automated transactions by 56 per cent
August 21, 2009
Survey Underscores Economic Impact of the Customer Experience across All Channels of Communication
August 21, 2009
Genesys Builds on its Vision for Dynamic Customer Engagement, Showcases Key Elements of Next-Generation Customer Service at G-Force Melbourne
June 30, 2009
Alcatel-Lucent and Genesys implement contact center for Portugal's ZON Multimedia
June 21, 2009
Independent research firm names Genesys as a Leader in premise-based IVR voice portals report
June 11, 2009
Alcatel-Lucent and Genesys' IP-based contact center solutions the clear choice for shortlist category in Datamonitor's IP Contact Center Decision Matrix
June 09, 2009
Key Genesys partners in Europe receive Partner of the Year awards at GForce customer event in Barcelona
June 09, 2009
Cross Channel Conversations initiative gains momentum as European customer service providers move to improve the customer experience across a wide range of devices
June 08, 2009
Genesys introduces suite of software to manage customer service performance throughout the enterprise - from the executive suite to broadband mobile devices
June 07, 2009
Genesys brings unified communications to the customer service experience with new UC Connect initiative
June 07, 2009
Genesys and IBM enable customer service organizations to tightly integrate contact centers and knowledge workers in the enterprise
June 03, 2009
LivePerson and Genesys bridge the gap between traditional contact centers and the web with an integrated online engagement solution
May 06, 2009
Voxify Named Innovation Partner of the Year by Genesys Telecommunications Labs
April 27, 2009
Global Speech Networks named customer service innovator at fourth annual Genesys Customer Innovation Awards
April 26, 2009
Genesys launches new Strategic Solutions Team to help companies optimise limited budgets
April 20, 2009
Genesys and InQuira provide a fully integrated knowledge-management and customer-service solution that extends the value of eServices
April 20, 2009
Genesys launches initiative to connect eServices, contact centers and next-generation communications into a single customer conversation
April 20, 2009
Leading industry analysts select top eight customer service innovators in fourth annual Genesys Customer Innovations Awards
April 20, 2009
Aria Solutions Inc. Granted Genesys Gold Certified Partner Status
April 15, 2009
Genesys’ reputation as trusted advisor leads to shortlist recommendation in Datamonitor’s IVR Decision Matrix
April 14, 2009
ATT Moves Call Center Capabilities
March 16, 2009
VEXIS named Strategic Partner in Genesys Partner Program
January 22, 2009
Genesys Acquires SDE Software Development Engineering GmbH, the creators of the Genesys Customer Interaction Portal
January 22, 2009
Genesys Acquires Conseros, Provider of Business Applications for Intelligent Workload Distribution Across the Enterprise