Customer Innovation Awards

Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), is now accepting nominations for the fifth annual Customer Innovation Awards, a program designed to recognize the world's most innovative customer service organizations.  Judged annually by more than 20 top industry analysts who closely follow the customer service industry, the Genesys Customer Innovation Awards are one of the most significant global assessments of state-of-the-art advancements among organizations providing rich customer interactions and taking an integrated approach to service customer.

Nominations for the Customer Innovation Awards will be accepted from any organization, government agency, or educational institution until Dec. 9.

“Customer service continues to be a top priority for companies.  The Genesys Customer Innovation Awards has become an excellent showcase of organizations that treat their contact centers as strategic opportunities, linking customer service improvements to overall business success.  Customers, partners and employees alike look forward to the customer service-related lessons learned when these innovative companies are showcased at our annual G-Force events,” said Nicolas DeKouchkovsky, president, Genesys.  “Differentiating on service is how enterprises can retain customers in today's challenging business climate.”