Corporate Facts

Business: №1 Provider of Contact Center Software
Founded: 1990
CEO: Paul Segre
President: Nicolas DeKouchkovsky

Locations: Headquartered in Daly City, California, USA, with 45 offices worldwide
Employees: Approximately 1,800 worldwide
Customers: 4,000+ worldwide
Parent: Paris-based Alcatel-Lucent (Euronext Paris and NYSE: ALU)

Genesys Mission

Genesys enables companies to deliver a superior customer service experience in real-time.

Consumers today expect good service whether they contact companies by phone, e-mail, video, SMS, IM or over the Web. They expect speed, accuracy and easy access to information.

To deliver the level of service that today's customers expect, your company's software applications, communications infrastructure, and customer information must all come together in real-time to provide a superior customer service experience.

Genesys is 100% focused on call center software, delivering real-time interaction solutions to medium- and large-sized businesses and contact centers of all sizes.

Our integrated, award-winning contact center products, in combination with our proven services approach and global network of partners, deliver seamless interactions for superior customer service and satisfaction.

A History of Success

As the market leader in contact center software, Genesys knows what superior service means. And so do the companies that run our software.

Genesys has delivered contact center software and services for more than 15 years, pioneering the development of computer telephony integration software and developing a range of award-winning products for live support and self-help.

Genesys delivers solutions for inbound customer service, collections, help desks, order desks, workforce management, and outbound telesales and service.

Today, more than 4,000 companies worldwide trust Genesys for contact center solutions.

The Genesys Product Suite

Designed to improve customer satisfaction, the Genesys Product Suite enables sophisticated routing and reporting of customer interactions across voice, e-mail and Web channels. Genesys ensures that your customers are quickly connected to the best available resource - the first time.

Genesys software is based on an open platform approach, enabling businesses to deliver customer service across any network and any site, leveraging investments and existing infrastructure.

Genesys software is based on open standards and can be quickly integrated with leading CRM applications, ensuring effective application integration and better use of customer information for personalized service.

To support your long-term growth, Genesys offers the most scalable contact center software in the industry, with the ability to route nearly 1 million contacts and more than 40,000 e-mails per hour.

The results for businesses are more satisfied customers and greater market share.

Proven Expertise

Genesys Customer Services helps you succeed by offering specialized consulting and support throughout the planning, implementation, operation and evolution of your contact center technology and customer service strategies.

Genesys products are backed by a global network of service professionals that offer extensive contact center knowledge and years of experience.

Genesys services can be leveraged in any combination - as well as incorporated into our partner offerings - to maximize success in your unique environment.

Global Partners

Genesys has more than 400 technology, systems integrator, reseller, ISV and developer partners worldwide. Our global partners – Accenture, Alcatel-Lucent, IBM, Oracle, SAP and Siemens – are leaders in their industries, ensuring access to experts and compatibility of products.

To see a listing of all of our current Genesys partners, visit our Partner Directory