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Award Guidelines
How to Apply
To nominate an organization for the 2010 Genesys Customer Innovation Awards, simply submit a 250-500 word summary outlining how excellent customer service is being delivered through the innovative use of technology in highly dynamic environments, and answer these three questions:
- How has the organization improved the overall customer experience?
- How has the organization used technology innovatively to streamline and optimize customer service?
- How has the organization used technology to leverage contact centers and customer service more strategically?
All nominations should be sent to: press@genesyslab.com
What are the Customer Innovation Awards?
They are one of the most significant global assessments of state-of-the-art advancements among organizations providing rich customer interactions and taking an integrated approach to service customer.
Who is eligible to apply for the awards?
Nominations for the Customer Innovation Awards will be accepted from any organization, government agency, or educational institution until Dec. 9.
How does the selection process work?
Starting Dec. 10 and until the end of the month, Genesys will review each application to determine how closely each nominated organization has come to delivering excellent customer service through the innovative use of technology. A short list of candidates will be contacted to discuss the next steps in the judging process;
Where do the awards take place?
A group of eight finalists will be invited to present their customer innovation stories in-person to an independent panel of judges in San Francisco and Europe. These events will take place during the first quarter of 2010.
Who is on the judging panel?
The independent judging panels is made up of analysts from firms such as Ovum, Forrester, Yankee Group, Opus Research, COMMFusion, McGee-Smith Analytics and Frost & Sullivan.
How will finalists be recognized?
All finalist companies will be honored in 2010 at a Genesys G-Force user conference, special regional events, and via press releases or similar announcements.
