Executive Bios

Paul Segre - Chief Executive Officer
Nicolas de Kouchkovsky - President
David Sudbey - Strategic Solutions & Global Channels
Merijn te Booij - Product Management
Vyacheslav Zhakov - Chief Technology Officer - Worldwide Research & Development
Stuart Granger – Operational Performance Management
Bill Behrend - Finance
Susan Deady - Human Resources

Paul Segre
Chief Executive Officer

As Chief Executive Officer for Genesys, Paul Segre leads the company's strategy, technology development and worldwide operations. He also serves as President of Alcatel-Lucent's Applications Software Group.

Paul joined Genesys in 2002 as Chief Technology Officer, leading the company's engineering, product management, technical support and program management organizations. In August 2004, he was named Executive Vice President and Chief Operating Officer, responsible for operational management of our worldwide field operations, including sales and services.  He became President and CEO of Genesys in 2007.

His leadership includes over 15 years of management experience in the network management and workforce management industry. Before joining Genesys, he was Vice President and General Manager of Alcatel's (now Alcatel-Lucent) Wireline Access business unit, the leading provider of next-generation Digital Loop Carrier products. Previously, he held the position of Vice President and General Manager of the Advanced Products Division for DSC and held various senior management positions at AT&T in network management and workforce management.

Paul holds a Bachelor's degree in Mathematics and a Master's degree in Operations Research from Stanford University.

Nicolas de Kouchkovsky
President

Nicolas de Kouchkovsky brings more than 20 years of IT and Telecommunications industry experience to his role as President of Genesys. He is responsible for the management of Genesys, driving the company's strategic direction and building the Genesys brand.

Nicolas joined Genesys in February 2000. As Vice President of Products and Strategy, he oversaw product management, product marketing and strategy while helping Genesys achieve a market leader position in the contact center software market.  He later served as Senior Vice President of Marketing and Business Development, overseeing key acquisitions for the Genesys portfolio.

Prior to joining Genesys, he spent seven years in both business and engineering senior management roles at Alcatel (now Alcatel-Lucent). Before joining Alcatel-Lucent, he was Chief Technology Officer at Cirel, a startup in the field of multi-protocol telecom gateways for LANs.

Nicolas earned a Masters degree in Math and Physics from Ecole Polytechnique in Palaiseau. He also holds a Masters in Robotics and Data Processing from Ecole Nationale Supérieure de Techniques Avancées in Paris.

David Sudbey
Strategic Solutions & Global Channels

David Sudbey has worldwide responsibility for strategic initiatives, with a mandate to drive these initiatives towards mainstream success ">

He joined Genesys in 1997 and has held a variety of roles in senior management, including leader of Worldwide Services and management of Genesys' Americas Sales Engineering Organization. David brings more than 20 years of experience in the contact center and telecommunications industries to his current position. Prior to Genesys, he spent 14 years at Nortel Networks in various sales and services positions and also led a call center applications team that focused on emerging call center technologies, selling and installing Genesys products.

David graduated from Wentworth Technology Institute (formerly GTE Sylvania Technical Institute) Telecommunications Program and Harvard Business School's General Manager program.

Merijn te Booij
Product Management

Merijn te Booij leads our Product Management team, guiding all aspects of the product life cycle. Collaborating extensively with customers and partners, he determines the Genesys product strategy, based on our customer research and analysis, competitive intelligence and emerging technologies.

Merijn joined Genesys in 2000 as a sales consultant in our Europe, Middle East and Africa Region. He continued his career in Professional Services and then led the Genesys Business Consulting practice. He brings direct experience managing a contact center for the Dutch Automobile Association.

Vyacheslav Zhakov
Chief Technology Officer - Worldwide Research & Development

Slava is the Chief Technology Officer for Genesys, and is responsible for the company's product research and development activities. He joined Genesys in 1998 as part of the system team responsible for the architecture of the Genesys suite and was appointed Vice President of Framework Engineering in March 2004..

Prior to joining Genesys, Slava was a founder of a software development company "Program-Technique", which he started with two colleagues in 1988. At the same time, he was teaching as a Professor at the St. Petersburg State University of Aerospace Instrumentation, for a period of ten years from 1988-1998.

Slava holds a Masters in Computer Science and a Doctorate from St. Petersburg State University of Aerospace Instrumentation. He has been a member of the Alcatel Technical Academy since 2003.

Stuart Granger
Operational Performance Management Software

Stuart Granger is responsible for managing the a key growth area for the company, the Genesys suite of operational performance management software used to monitor, align and optimize customer service operations throughout the enterprise.

Stuart was a founding member, President and COO of Informiam, which was acquired by Genesys in 2007 and now serves as a centerpiece of the Genesys Advisor products.  Prior to Informiam, he  served as a member of the senior management team as Vice President of Operations and Technology for the European Division of S1 Corporation. This Division accounted for 20% of the S1 Corporation's $300 million in revenue. While at S1, Stuart also directed Global Customer Service and Support, responsible for supporting more than 3800 clients. A veteran of the technology industry, Stuart's experience includes positions as Executive Vice President and CIO for Security First Technologies and senior technology roles with IBM, Lotus Development Corporation and Financial Software, Inc.

Stuart holds a B.A. in Management Information Systems from Georgia Southern University and an M.B.A. from the Executive MBA program at Georgia State University..

Bill Behrend
Finance

As Chief Financial Officer, Bill Behrend leads a team of professionals responsible for our global financial initiatives and corporate finance functions. He provides overall direction for the company's planning and budgeting, accounting and financial reporting, field finance operations and financial management systems. In addition, he oversees compensation, order management, licensing, acquisition integration and facilities.

Bill joined Genesys in 2000, serving as Controller for the Americas Region and later was the Vice President of Field Operations. During his tenure at Genesys, he has streamlined back office operations and integrated systems to increase accuracy and usability, leading to improved financial reporting and budget processes. He has also provided the financial direction as the company moved from a product sale focus to a comprehensive solutions approach.

Prior to joining the Genesys team, Bill was previously with Informix Software in Menlo Park, CA as the Controller for North America.

Bill holds a Bachelor’s degree from the University of Illinois and a Master’s of Business Administration in Finance from DePaul University. He is a Certified Public Accountant and a member of the Illinois CPA Society.

Susan Deady
Human Resources and Internal Communications

Susan Deady leads the worldwide Human Resources and Internal Communications team. She has responsibility for the Genesys people strategy and serves as a business partner to senior leadership. She is accountable for the company's investment in employee compensation, benefits, recruitment and training.

With extensive experience in multi-national management and consulting, Susan has a proven record of improving organizational performance through skillful Human Resources management. Prior to joining Genesys, Susan served as Director of International Human Resources for Yahoo! Inc., where she guided HR across 17 countries to support global business growth. Under her leadership, the Yahoo International HR team completed significant acquisitions in China and Europe. Susan also served as Vice President of International HR for ClubCorp, the world's largest owner of country clubs, golf courses and private resorts, where she designed and introduced the first international compensation and benefits program to support the company's expansion.

Susan attended the University of Texas at Dallas and Menlo College.