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Media Releases

August 17, 2010
Alcatel-Lucent Genesys maps out successful social media strategy for enterprises that includes strong linkage between customer service and marketing
August 03, 2010
SpeechTek/Genesys iCFD demos Conversation Manager
June 01, 2010
PTP is awarded the Genesys Emerging Partner of the Year
May 18, 2010
Lithium Technologies Partners with Genesys to Optimize Social CRM Strategies for Customer Support Excellence
May 06, 2010
Alcatel-Lucent introduces Genesys Compact edition and extends contact center solution portfolio with expanded offerings
May 06, 2010
Leading industry analysts select top nine customer service innovators in fifth annual Genesys Customer Innovations Awards
May 06, 2010
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross channel communications
May 06, 2010
New Genesys eServices products enable cross channel conversations for customer service and sales; builds upon new Genesys G8 Platform
May 06, 2010
Alcatel-Lucent launches new Genesys 8 Software Suite that helps integrate customer conversations, enabling better service, more efficient operations
May 06, 2010
Alcatel-Lucent Brings Together its Genesys and Enterprise Activities and Unveils the next Stage of its Vision for Dynamic Enterprise at VoiceCon
May 06, 2010
Alcatel-Lucent and its Genesys brand contact centers placed in leaders quadrant of Magic Quadrant for Contact Center Infrastructure, Worldwide Report
February 04, 2010
Genesys Telecom Labs Joins the Cisco Developer Network and Completes Cisco Interoperability Verification Testing