Next Steps

Voice Self-service applications can be developed using Genesys Voice Platform. Genesys Voice Platform is open-standards based next generation voice platform software that runs on off-the-shelf hardware. Applications (DTMF and/or speech) for the telephone are written in VoiceXML markup language. VoiceXML enables open source voice and web unification that results in reduced costs in developing and maintaining applications for the telephone. Since VoiceXML leverages web-standards, the existing web infrastructure and business logic for web applications can be used for telephony applications.
As market leading, standards-based voice platform software, Genesys Voice Platform provides significant revenue-generating opportunities for voice application developers. Various options are available for application developers to develop and test their applications for Genesys Voice Platform customers.

Genesys Voice Platform Product Portfolio

Technical Support for developers
Training Requirements
Licensing Developer Materials

Genesys Voice Platform Product Portfolio

Genesys Voice Platform: Enterprise Edition (GVP: EE)
Genesys Voice Platform: Enterprise Edition (GVP: EE) is a voice self-service software-only solution that runs on off-the-shelf hardware. GVP: EE supports both "in front of" and "behind" the PBX configurations. When configured in front of the PBX, voice self-service is handled before calls land on the PBX or ACD, reducing port investment on the PBX or ACD and expensive carrier charges for advanced features. A behind the PBX configuration is optimal for enterprises that are looking for a "plug and play" solution which requires minimal changes to their existing PBX or ACD.
Voice Platform offers flexible deployment options, including single- or multi-site deployments. All Voice Platform components are configured and managed through a single OA&M environment, reducing overall operations, maintenance, and training costs.
Genesys Voice Platform: Network Edition (GVP:NE) is a carrier grade, software-only solution that offers standards-based development, flexible deployment options, simplified integration and improved time to market for voice applications. For service providers, GVP: NE provides enhanced multi-tenanted communications capabilities to power internal, consumer, and business services on a commonly managed voice infrastructure.
Genesys Voice Platform: Developer Edition (GVP:DE) is a package specifically created for developers. It is a four-port GVP system that supports VoiceXML 2.1 and MRCP. GVP: DE supports Session Initiation Protocol (SIP) to enable IP telephony. Partners requiring ASR and TTS licenses can purchase evaluation licenses from Nuance, IBM or Telisma (ASR only).
Genesys Studio
Genesys Studio offers an intuitive Graphical User Interface (GUI) that brings the convenience of drag-and-drop development to a desktop PC, simplifying application creation. Studio enables developers to focus on the logic of their applications while Genesys Studio creates the underlying code. Studio is included at no extra charge with all versions of GVP indicated above. Developers can also use any other developer tools that support VoiceXML 2.0 standards or write applications in native Web application development environments.
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Technical Support

All InterWorks Partners that acquire Genesys Voice Platform licenses are required to purchase maintenance. Maintenance is quoted along with Genesys Voice Platform licenses. Specific Licensee responsibilities for maintenance and support are outlined in Sections 7 and Schedule A of the Developer License Agreement between Genesys and InterWorks partner.
Please refer to the following link for more information about Genesys technical support: http://www.genesyslab.com/about/services_support/technical_support.asp.
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Training

Genesys University offers multiple courses that cover different editions of the Genesys Voice Platform and two additional courses that cover basic and advanced concepts related to VoiceXML application development. Some courses require prerequisites in addition to the specific GVP-related course as a foundation.
Per the Developer License Agreement, Section 7h, Licensee shall appoint and identify two individuals who have a competent knowledge of the technical infrastructure to complete Genesys Developer Training in relation to the software acquired. This prescribed level of training is required to carry maintenance on Genesys Voice Platform and is therefore mandatory.
Refer to http://www.genesyslab.com/about/training/ for specific curriculum guidelines.
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Licensing Developer Materials for GVP development

InterWorks program participation entitles members to acquire software. Quotes will be issued to members once the InterWorks Developer License Agreement and Mutual Non-disclosure Agreement (MNDA) are signed by the mutual parties.
Answers to the following questions will help us guide you to the right Genesys Voice Platform edition for development purposes.

  • Do you have Genesys Suite installed? Genesys Suite or Genesys Express Voice is recommended for applications that require transfer to agents with caller information.
  • Do you a PBX with capacity to support GVP? If so, what is your make and model of PBX?
  • Are you planning to connect a T-1 line directly to Genesys Voice Platform (in an in front of PBX setup)?
  • Do you have a media gateway? Are you planning to use VoIP technology? If so, which protocol do you intend to use?
  • Do you need to use GVP platform for demo purposes? If demo is required, do you need telephone access?
  • Will you be developing speech applications?

InterWorks partners may send an email with answers to the above questions to genesysinterworks@genesyslab.com to identify which Genesys Voice Platform edition is right for you and to receive a quote.