Contact
Center applications such as Wallboards, customized agent desktops,
quality monitoring (QM), e-Learning, knowledge management systems,
supervisor dashboards, integrations with CRM and platforms (PBX,
ACD) for configuration synchronization.
Voice
Self-Service applications, developer tools, components and
complimentary technologies that focus on either speech or DTMF
and provide self-service capabilities to customers
Reporting & Analytics
applications that provide reporting and analytics capabilities
to contact centers. Examples include Service Analytics, Contact
Center Performance Management (CCPM) and enterprise data warehouse
systems.
IP
Telephony (IPT) applications that provide enhanced feature/functionality
within an IP-based contact center, such applications include but
are not limited to IP call recording and quality monitoring tools.
Typically, these applications go beyond basic SIP interoperability
(e.g. IP gateways, IP Phones) and require development using one
of the Genesys SDKs. If you are offering IP infrastructure
products such as IP PBX, Media Gateway and IP End Points, please
refer to Genesys
InterWorks for Infrastructure Vendors.
Open
Media applications that can leverage Genesys Routing capabilities
to maximize Contact Center ROI. Examples in this category include
Email Response Management Systems (ERMS), SMS applications, Fax servers,
Trouble ticketing systems, e-Learning applications, and workflow
applications. Various types of media can be sent to agents using
the routing strategies developed and deployed within Genesys Customer
Interaction Management Platform.
What is the fee for the partner program?
Depending on program tier, there may be a program fee associated with becoming a member. Please read
More Information and How to Join or contact
partners@genesyslab.com.
Are there any revenue requirements for becoming a developer partner?
Depending on program tier, there may be revenue requirements associated with becoming a partner. For developer partners there is a minimum revenue expectation.
How do we join the Genesys Partner Program?
Please read
More Information and How to Join and complete the online form
http://partnerdirectory.genesyslab.com/pages/registration_into.html to get started.
How does a developer qualify for the program?
Genesys looks for strong synergies that will enable mutual customers to obtain either custom or pre-packaged integrations. Genesys expects developer partners to be leading vendors in their respective markets. In emerging markets such as open-standards based voice self-service and IP Telephony, Genesys is interested in working with partners who develop cutting-edge technologies and compelling applications that offer the best value when combined with Genesys products.
What agreements do I need to sign to become a developer partner?
A Partner Headline agreement and a Developer Schedule need to be signed to become a member.
How long does membership last?
The partner membership is typically for a year from the date of execution. The membership will automatically renew, unless exceptions are made by mutual consent of Genesys and the member.
What are "Developer Materials?"
Developer Materials are the products, SDKs, APIs, standards-based interfaces that are provided and/or supported by Genesys for the sole purpose of development. All these materials are collectively referred to as "Developer Materials".
What are "Developed Works?"
Developed Works are the applications or integrations developed and maintained by Genesys program members.
What Developer Materials are available from Genesys?
For a complete list of Developer Materials, please look at
http://www.genesyslab.com/partners/developer_materials.asp
How can we integrate a 3rd party Workforce Management (WFM) application?
Depending on the nature and scope of integration, both Statistics SDK and Configuration SDK can be utilized for integrating a 3rd party WFM product with Genesys Suite.
Is there a discount for developer partners?
Typically there are no discounts for most developer partners. However, it depends on the tier of program participation. Email
partners@genesyslab.com to discuss your specific business situation.
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