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Genesys Gold GVP Certified Partners
The training requirements associated with achieving Gold GVP Certification are listed below.
6 Certified GVP Consultants
2 Framework and Routing Troubleshooting Specialists
- Certified GVP Consultants
- Recommended courses to prepare for GCP7-CVP*:
*This certification applies to GVP version 7.5, and is also effective for candidates using software version 7.6. If you have a background in a previous GVP version, we recommend attending the preparatory training before taking this exam.
Additional recommended courses:
-
- Genesys Voice Platform Troubleshooting Workshop (GVT)
- Speech training through the Partners preferred speech vendor (Nuance, IBM)
- Web Servers, Caching, and Load Balancing - online (WSI-V)
- GVP Call Flow Architecture - online (CFI-V)
- GVP Architecture and Sizing - online (ASI-V)
- Dialogic Installation and Troubleshooting - online (DIT-V)
Each certification requires passing an exam. Genesys recommends that certification candidates take the recommended courses in preparation for the exam.
- Framework and Routing Troubleshooting Specialists
Click on the course title to see the course details including any applicable prerequisites for the course. For a complete listing of Genesys University curriculum and relevant information, please refer to /training/ or contact your local Genesys University Registrar.

