Technical training and certification are crucial components of the Gold Partner Certification Program and Genesys University looks forward to preparing our partners to support our mutual customers. You will find the course and certification requirements needed to attain Gold Certification in the associated tabs above. For a complete listing of Genesys University curriculum and relevant information, please refer to http://www.genesyslab.com/training/ or contact your local Genesys University Registrar.
Gold Certified Genesys Suite Partners
The training requirements associated with achieving Gold Suite Partner Certification are listed below. Click on a category or scroll down the page to view these details.
6 Certified Inbound Voice Consultants
2 Certified Inbound Voice Routing Developers
2 Certified GVP Consultants
2 Framework and Routing Troubleshooting Specialists
2 Outbound Specialists
2 Multi-Media Specialists
2 Workforce Management Specialists
- Certified Inbound Voice Consultants
- Genesys Certified Professional V7 – System Consultant for Inbound Voice (GCP7-CIV)
- Recommended courses to prepare for GCP7-CIV:
- Certified Inbound Voice Routing Developers
- Genesys Certified Professional V7 – Developer for Inbound Voice Routing (GCP7-DIV).
- Recommended courses to prepare for GCP7-DIV:
- Certified GVP Consultants
- Genesys Certified Professional V7 - System Consultant, Genesys Voice Platform (GCP7-CVP)
- Recommended courses to prepare for GCP7-CVP:
**This certification applies to GVP version 7.5, and is also effective for candidates using software version 7.6. If you have a background in a previous GVP version, we recommend attending the preparatory training before taking this exam.
- Additional recommended courses:
Each certification requires passing an exam. Genesys recommends that certification candidates take the recommended courses in preparation for the exam.
Framework and Routing Troubleshooting Specialists
Outbound Specialists
Multi-Media Specialists
Workforce Management Specialists
Gold Certified GVP Partners
The training requirements associated with achieving Gold GVP Partner Certification are listed below.
6 Certified GVP Consultants
2 Framework and Routing Troubleshooting Specialists
- Certified GVP Consultants
- Recommended courses to prepare for GCP7-CVP:
**This certification applies to GVP version 7.5, and is also effective for candidates using software version 7.6. If you have a background in a previous GVP version, we recommend attending the preparatory training before taking this exam.
- Additional recommended courses:
Each certification requires passing an exam. Genesys recommends that certification candidates take the recommended courses in preparation for the exam.
- Framework and Routing Troubleshooting Specialists
Click on the course title to see the course details including any applicable prerequisites for the course. For a complete listing of Genesys University curriculum and relevant information, please refer to http://www.genesyslab.com/training/ or contact your local Genesys University Registrar.
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