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Genesys Partner Program Tiers
There are five tiers in the Genesys Partner Program, each with its specific set of benefits, training, joint marketing, and certification requirements. Our goal is for our partners to build strong relationships with Genesys and Genesys customers while gaining experience and adding references. To evaluate existing and potential partners, Genesys considers key business and technology attributes such as performance, competency, and global alignment to assess a partner's commitment to Genesys.
Global Partner
The Global Partner level is designed for market-leading vendors that desire to go to market with Genesys in a planned and comprehensive manner. It represents the highest level of collaboration with Genesys, and can only be achieved by executive invitation. Our global partnerships deliver customer-centric, total solutions that exploit business opportunities and create competitive advantages for our customers.
At this highest tier, the partner's success at providing customer engagement solutions to customers contributes significantly to the Genesys business model, and the partner has committed significant resources to developing and executing on a joint business plan. In return, Genesys delivers the highest level of support and commitment. These industry-recognized Global Partners have completed professional certifications and training requirements established for this level, plus they have active, prominent reference accounts. Global partners have worldwide impact and reach.
Strategic Partner
Strategic Partners possess cross-industry or vertical-specific expertise in a particular market segment or geographic region. There is a considerable commitment between the Strategic Partner and Genesys, designed to foster successful business relationships and joint initiatives.
Partners in the Strategic tier have completed the appropriate training certifications, established reference accounts, and secured a dominant customer base in their chosen markets. ISVs have validated their integration to the Genesys suite (Gvalidated), or their product is re-sold through Genesys, and they can demonstrate successful deployments. MSPs at this tier have made a considerable investment in their infrastructure to provide Genesys solutions.
Premier Partner
This tier includes organizations that have developed solutions and/or services that are complementary to Genesys applications and have a desire to leverage Genesys market presence across a geographic region, country, or countries. Premier Partners have established cross-industry or vertical-specific expertise and are required to maintain Genesys skills and commit to a specific level of business.
Advanced Partner
Partners who invest in training, build their Genesys capabilities (e.g. Labs), and support the Genesys strategy will be invited to join the Advanced Tier. These are partners of all types who are emerging as important to Genesys and have demonstrated a commitment. This tier includes partners focused on narrowly defined industry and technology segments, and who drive solid business value in that segment.
Registered Partner
The Registered tier is the entry point for a company wanting to initiate a relationship with Genesys, and appropriate for emerging or smaller organizations or consultants. Registered partners have basic self-service access to tools, information, and training. As our relationship progresses, some of these companies will quickly move to higher tiers.
