Deliver on Customer Experience
Has your company embarked on any of the following customer experience initiatives for competitive advantage?
- Customer journey redesign – re-configuring the customer experience to deliver on the brand promise
- NPS or customer effort measurement - re-thinking the relationship between satisfaction and loyalty
- “One Company” experience - providing customers a coordinated and consistent experience across departments, lines of business and channels to market
- Multichannel communications - adding new interaction channels (email, chat, sms, etc) to your customer experience across any part or all of your business
- Big data customer analytics – seeking insights on customer segments and behavior to improve loyalty and revenue
Whatever your customer experience initiative is, the best customer experiences are personal, consistent and carry context across interaction channels and touch points. Genesys delivers the customer to the right person with the best skill set to deliver the optimal experience each and every time. Genesys doesn’t stop there; monitoring customer promise SLAs and ensuring all follow-up actions resulting from the interaction are met each and every time.
Genesys specializes in helping our customers create engaging 1 to 1 customer experiences for multi-channel contact centers and customer engagement opportunities across the business.
With Genesys your customer experience initiative will deliver:
- Engaging and Personalized Customer Experiences
- Cross-Channel Conversations with Context
- Analytics-Driven, Cross-Channel Workforce Optimization
- Optimized Distribution of all interactions, cases and back office tasks
Genesys makes it easy for companies and their staff to deliver these outstanding customer experiences – one customer at a time.