Genesys Emergency Response Features

The Genesys Emergency Response solution is a government emergency preparedness system that integrates the Genesys Customer Interaction Management Platform with the Genesys Voice Platform, Genesys Inbound Voice, and Genesys Proactive Contact to provide two-way communication during an emergency.  

• Customized alerts deliver appropriate messages to first responders, at-risk citizens, and unaffected areas.
• Pervasive notification allows information to be sent through any communication channel, including voice, e-mail, and text message from a single point of entry.
• Blended self- and assisted service allows a government to offer citizens additional information through automated messages, live agents on the phone, e-mail, and Web chat.
• Personalized alerts can be used when the Genesys Emergency Response solution is integrated with citizen and workforce databases, to deliver information to people according to their device, language, and other preferences.
• Comprehensive reporting documents system reliability, demonstrates performance, and supports spending requisitions.
• Available as a hosted or premise-based solution

Optional features include:

• Skills-based routing that connects citizens with the agents best able to help them.
• Natural language applications and other interactive technologies that let you collect valuable information from notification recipients and citizens who respond.