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The contact center is a critical touch point between your organization and its customers, one that is full of untapped potential. A fully-integrated contact center offers the opportunity to strengthen customer interactions, increase revenue and improve operational efficiency.

With Genesys your contact center can finally reach its full potential and realize the vision of the Dynamic Contact Center.

Contact Center Software - The Genesys product suite delivers exceptional contact center and customer service capabilities. It runs the call center systems of today and leads the way to the IP contact center of tomorrow.

Hosted & Managed Services - Genesys Managed Services Solutions allow enterprises to leverage the capabilities of Genesys as an on-demand service (flexible pay-as-you go or hosted basis) through a Genesys certified partner.

Enterprise Collaboration and Convergence - Genesys Enterprise Telephony Software (GETS) helps enterprises generate tremendous productivity savings, reduce operational expenses, defer capital expenditures, and avoid other costs associated with moving to IP Telephony.

Leading companies worldwide choose Genesys for their call center solution. Genesys directs more than 100 million customer interactions every day helping organizations achieve key business goals by optimizing customer interactions, enhancing employee performance, and improving operational efficiency.

For more than 12 years Genesys has been recognized for its leading and visionary call center software. Product awards, dominant market-share and customer testimonials are just some of the proof points of the benefits our software delivers.

Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure: North America, EMEA, Asia/Pacific 2006*

Genesys receives Frost & Sullivan Managed Services Market Leadership Award

TMC named GETS as one of the 2005 Communications Solutions Products of the Year in IP Contact Center Platforms

Get the full list of awards and analyst recognitions

* The Magic Quadrant is copyrighted 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.