Genesys SIP

Genesys SIP allows you to leverage the leading customer service suite on an open-standard IP infrastructure that reduces costs, improves performance, increases flexibility, and improves management control. This software integrates with any SIP-enabled IP infrastructure and applications to provide functionality for voice and other communication channels without proprietary requirements. It creates a single virtual pool of resources in the contact center, back office, and remote locations to simplify administration and the addition of staff during peak times. It enables the use of customer service applications such as presence, IM, and video to provide higher levels of customer service. With Genesys SIP, you can extend the contact center across the enterprise to access the best talent 24/7 and reduce customer frustration.