- Products
- Directory
- Genesys Conversation Manager
- Genesys CIM Platform
- Genesys Voice
- Genesys eServices
- Genesys Social Media Solution
- Genesys Voice Platform (IVR)
- Virtual Hold for Genesys
- Genesys intelligent Workload Distribution
- Genesys SIP
- Genesys Workforce Management
- Performance Management
- Genesys Desktop
- Genesys Customer Interaction Portal
- Genesys Enterprise Telephony Software
- Gplus Adapters
- Genesys SDKs
- Genesys Compact Edition
- VitalSuite
- Product Solutions
- Directory
- Solutions
- Services
- Partners
- Library
- Training
- Technical Support
Genesys SIP
Genesys SIP allows you to leverage the leading customer service suite on an open-standard IP infrastructure that reduces costs, boosts performance, increases flexibility, and improves management control. This software integrates with any SIP-enabled IP infrastructure and application to provide functionality without proprietary requirements for voice, video, and other communication channels. It creates a single virtual pool of resources in the contact center, back office, and remote locations, to simplify administration and the addition of staff during peak times. It enables the use of customer service applications such as presence, IM, and video to provide higher levels of customer service. With Genesys SIP, you can extend the contact center across the enterprise to access the best talent 24/7 and reduce customer frustration.
Advantages:
- Simplifies your contact center infrastructure and provides significant cost savings without compromising customer satisfaction
- Allows you to fully utilize customer care professionals and experts in branch locations or remote offices, and easily adjust staff as workload fluctuates
- Leverages multiple communication channels, including voice, video, IM/UC chat, and flash
- Permits migration to an IP-based environment without ripping, replacing, or interrupting current service operations
- Enables a zero-footprint home agent operation
- Supports a virtually centralized multi-site and multi-sourcing operation
- Facilitates managed and hosted customer services from the cloud
- Frees you from "vendor lock-in," allowing you to choose the hardware and software that fit your business needs now and as they evolve
