Using Genesys cloud call center software offers many benefits, including rapid deployment, easy scalability and an attractive cost model without hardware and software investments. Now you can get Genesys' powerful service cloud contact center and interaction management capabilities delivered from the cloud. These cloud solutions make it easy to serve your customers with employees distributed across many locations, with the routing and support applications your customers need.
Provides an integrated cloud customer service solution for agents and employees across the voice, social, web and mobile channels natively built on the Salesforce Platform.
Hosted solutions provide powerful customer service capabilities without software and hardware installation and maintenance.