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Genesys Compact Edition
Genesys Compact Edition is designed for small and medium size contact centers who do not have large and available IT departments to rely on.
Compact Edition presents its features in a fully centralized, graphical management environment that is immediately intuitive and operational to contact center managers, supervisors, and agents.
It can be delivered using either the Alcatel-Lucent OmniPCX platform or Genesys SIP.
Genesys Compact Edition will be available Q4 2010. Read the press release
Advantages:
- Provides an embedded solution for call qualification
- Enables management of real-time business conditions
- Links agents, experts, and customers through innovative collaboration capabilities
