Using Genesys Contact Center Software & IVR Software you can build and maintain a proactive and responsive customer service environment. Create an intelligent Customer Front Door™ that delivers personalized self-service. Add a seamless transition to agent assistance and proactive customer engagement as needed.
Genesys Contact Center Software applies rules-based routing and orchestration, integrating all interactions into a unified view of the customer. With centralized management and reporting, you can continuously improve the IVR and customer experience.
Routes, manages, integrates, and orchestrates inbound and outbound customer interactions across voice and other channels
Combines best practices with fast delivery of industry-leading Genesys 8 software for a packaged, next-generation contact center.
Links personalized self-service IVR software with applications, speech recognition and agent assistance
Extends the contact center across the enterprise with IP connectivity, pooling resources for capacity and flexibility
Consolidates customer interactions across time and channels for consistent conversations and superior customer experience
Streamlines customer outreach with personalized notifications and/or live agent contact
Delivers relevant reminders, notifications, contacts or updates to sustain the customer relationship
Empowers agents and knowledge workers with information, processes and applications to manage customer conversations across channels
Enable rapid integration of the open Genesys platform with other solutions, including legacy applications