Today, customer service extends beyond the four walls of the contact center to include marketing, back office and other service organizations. At the same time, enterprise customer service often requires resources outside the physical enterprise: branch office workers, remote experts, mobile workers, work at home agents, or outsourcers. Using IP-based capabilities, Genesys can rapidly create a virtual enterprise customer service organization that incorporates these remote resources – without requiring expensive hardware and software.
Enterprise customer service software extends the contact center across the enterprise with IP connectivity, pooling resources for capacity and flexibility
Enterprise call center technology Integrates customer interactions with Unified Communication platforms, connecting employees for streamlined service delivery
Connects live support to mobile applications to enhance the mobile customer experience