Genesys Enterprise Telephony Software Features

The Genesys Enterprise Telephony Software platform works with Live Communications Server 2005 or Office Communications Server 2007 from Microsoft to bridge the gap between computer and phone.

Key features of the GETS platform:

• Telephony presence and federation lets business colleagues know your current status and availability.
• Do-not-disturb configuration blocks interruptions via instant messaging and desktop phone.
• Telephony capability with Microsoft Smart Tags places outbound calls by clicking on contact names.
• Smart Transfer deflects calls to another device (such as mobile or home phone).
• 24/7 e-mail notifications immediately provides missed call information to Microsoft Outlook.
• Personalized rules allow calls to be forwarded based on time, importance, or priority.
• Single console simplifies user provisioning and GETS administration and configuration.