Legacy systems may not deliver the flexibility for deploying and blending new channels, supporting dispersed locations or agents, improving customer experience or upgrading to new capabilities as your business grows.
Genesys Cloud brings you scalability, agility and security. If you’re looking to improve your customer’s journey by increasing personalization, delivering consistent and connected customer experiences across channels and touchpoints or meeting your customers’ specific channel preferences, such as mobile, moving to Genesys Cloud helps you achieve these objectives while getting to market faster, with more flexibility.
Genesys Cloud delivers your customer interactions to the right channel with intelligent routing, which through easily configurable business rules tunes the customer experience you deliver. You are able to more rapidly create the most effective, high-value customer experience, while reducing infrastructure costs, demands on IT resources and security concerns. Genesys provides you with increased agility for responding to dynamic business challenges, and brings two decades of industry leadership to cloud solutions.
The robust functionality of the Genesys Customer Experience Platform, along with recently integrated capabilities previously offered by Angel and SoundBite, is now fully available in the Cloud. This includes the industry's leading intelligent routing capabilities that let you tune the experience you deliver, including optimal resource assignment. Open integration with existing systems also protects your legacy investments. With Genesys, you can increase operational efficiency with self-service provisioning for iterative improvements, and leverage our expertise for high-quality design of your applications using best practices.
The benefits and scalability of Genesys Cloud apply to your company regardless of size or industry.